Launch Program Quality Manager

Job Description

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business. 

The Role

Responsible to be the arbitrator for all software issues found in the Captured Test Fleet (CTF).  To investigate issues, disseminate issues and tie in the subject matter expert (SME) as well as support and provide feedback for CTF issues in various forums.  Work with program teams and Software & Services (S&S) to ensure programs launch with quality.  Lead efforts and remove barriers for issue investigation/ root cause/ solution implementation for concerns on vehicles belonging to other Quality Fleets.

As this is a growing area for General Motors, a considerable amount of creativity and initiative are involved as well as a high level of independent judgment.   

What You'll Do

• Report out and display a comprehensive status of the program in various leadership forums
• Ensure quality issues are visible and be the voice for quality in leadership discussions, S&S decision making forums, issue discussions, etc.
• For CTF issues: support global incident management system (GIMS) and problem resolution tracking system (PRTS) issue management, push for PRTS for must address issues, support SME in PRTS creation, advise and drive issues to closure
• Execute High Fidelity CTF, Customer Experience Confirmation Rides (CXCR) and process, and 4-corner rides to confirm design and customer experience.
• Responsible for direct collaboration with the Service Operations, Vehicle Reflash, Engineering and Program Teams to lead efforts and remove barriers for issue investigation and root cause.
• Align and support the Vehicle Program Quality Manager as your primary value stream customer.
• Lead the efforts of GIMS issue triage – Assigning issue leads and ownership, educate the team (Vehicle PQM, Quality Analysts) to better assign issues the first time
• Ensure quality issues are quickly investigated resolved through root cause so that the program team can rapidly move to implement a solution.
• Provide support for issue resolution including VIP diagnostic trouble codes using fleet data collection tools.
• Help with vehicle access and support efforts to pull data and logs around key issues.
• Position can require afterhours support and guidance for disabled vehicles. This can involve data gathering, driver assistance for vehicle restoring vehicle operation, and recovery for breakdowns.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree
• 5 years of industry experience
• High level of ability to work independently and generate create innovative solutions
• Demonstrated ability to manage large amounts of information and keep detailed, up to date records
• Demonstrated ability to collaborate cross-functionally with peers to drive issue resolution.
• Demonstrate analytical ability and problem-solving capability.
• Working knowledge of quality techniques, procedures, and principles - Variation Reduction, Quality Procedures, etc
• Ability to work out of a variety of locations including the Service Learning Center, the Warren Reflash Center, Milford Proving Grounds, and other remote locations as needed.
• Must be able to travel on an as needed basis
• Knowledge of product engineering and manufacturing processes

What Will Give You A Competitive Edge (Preferred Qualifications)

• Program Quality experience (Vehicle, Propulsion, Software)
• Excellent problem-solving skills (DFSS / Red X certification)
• Understanding of Functional Safety
• Experience with GIMS issue management and investigation
• Ability to collect and read vehicle CAN data, Qualifier data, and OnStar data
• Experience working with neoVI tool to obtain data on VIP Electrical Vehicle issues

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​