Full-Time
Experience management software for organizations
$150.5k - $274.5k/yr
Senior, Expert
Company Historically Provides H1B Sponsorship
Seattle, WA, USA
Hybrid work model: in-office three days a week (Mondays, Thursdays, and one additional day selected by the organizational leader).
Qualtrics provides Experience Management (XM) software that helps organizations improve the experiences of their customers and employees. The XM platform uses artificial intelligence to collect and analyze data from various sources, allowing businesses to make informed decisions. Qualtrics offers three main suites of tools focused on customer feedback, employee engagement, and product performance, which help organizations enhance their services and foster brand loyalty. The company operates on a subscription-based model, providing clients with access to its platform and additional consulting services. This approach has attracted over 11,000 organizations, making Qualtrics a significant player in the XM market.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Provo, Utah
Founded
2002
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Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.
Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced new research from Amdocs Studios, an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is “extremely important” to invest in.The CX20 Global Report 2025*, commissioned by Amdocs and fielded by RepData, spanning 14 industries and countries. It uncovers a “CX Illusion”—a concerning overconfidence that is leading companies to invest in the wrong areas, overlook glaring gaps, and underestimate the urgency of customer dissatisfaction.“Too many companies say customer experience is a priority, yet they stop short of truly investing in it,” said Gil Rosen, Chief Marketing Officer, Amdocs. “This gap between belief and action is where customer trust erodes and competitive ground is lost. Our study is a wake-up call for leaders to move beyond CX rhetoric and commit to meaningful transformation.”Findings from the research include:A major disconnect on customer experience: While nearly every leader claims to prioritize CX, the reality suggests otherwise. Only 28% say it’s extremely important to invest in, despite 92% calling it a major focus. This disconnect isn’t just theoretical—80% of leaders think they’re meeting customer expectations, yet only 24% of customers agree.The impact of bad customer service: Customers have no patience for poor experiences: 54% will stop working with a company after just four poor experiences, and 85% of loyal customers would be open to switching brands
EF World Journeys tour operator brands – EF Go Ahead Tours, EF Adventures and EF Ultimate Break - curate collection of summer tours to help international travelers beat the heatNew research shows majority of North American travelers impacted by extreme heat concerns when planning their next international vacation, opting for traditionally cooler climatesCAMBRIDGE, Mass., May 27, 2025 /PRNewswire/ -- EF World Journeys , a leader in guided, experiential travel for adults from Gen Z to Baby Boomers for nearly 35 years, today announced that the company was responding to traveler demand for more international tour options that avoid the increasingly oppressive heat of summer travel. Read more below about these hot in-demand destinations where average lower temperatures will make this a summer coolcation to remember.EF World Journeys operates three adult leisure tour operator brands, including:More than 1/2 of North Americans want a cooler summer vacation, according to EF Go Ahead Tours and EF Ultimate Break. Post thisEF Go Ahead Tours (adults 35+) - more than 200 guided tours across 6 continents for adults, groups and families.(adults 35+) - more than 200 guided tours across 6 continents for adults, groups and families. EF Ultimate Break (adults 18-35) - over 140 guided tours for Gen Z and Millennial travelers to destinations across Europe, North America, Latin America and the Asia Pacific region.(adults 18-35) - over 140 guided tours for Gen Z and Millennial travelers to destinations across Europe, North America, Latin America and the Asia Pacific region. EF Adventures (all ages, 14+ with adult supervision) - culturally immersive, guided adventure tour operator with more than 31 tours in 20 countries across the world."Across all three of EF World Journey's tour operator brands, an increasing group of American and Canadian travelers of all ages have inquired about summer tours that lessen the chance of high temperatures or heat exhaustion, especially as the impact of climate change increases temperatures across many traditionally popular destinations from June-August in the Northern Hemisphere," said Lael Kassis, Vice President, Market Development, EF Go Ahead Tours. "To answer this demand, we've curated tours in cooler destinations from Iceland to Ireland, from Scotland to Norway, and a plethora of tour experiences that promise great Summer adventures with historically cooler temperatures."Travelers from Gen Z to Baby Boomers are calling out for amazing summer experiences where AC is optional, especially in destinations where AC might be … let's say less of a reality.New research from EF Ultimate Break and EF Go Ahead Tours, conducted by Qualtrics Research in May 2025, recently found that extreme summer heat is changing the international travel behaviors of more than half of North American travelers 18 years and older:18-35-years: 57% of Gen Z and Millennial North American travelers the said extreme summer heat was influencing their international travel plans, with 74% saying they would be interested in traveling to a destination with cooler temperatures from June-August
Collaboration to leverage advances in AI that enhance hyper-personalised experiences across digital and physical customer touchpoints, delivering efficiencies at scaleBENGALURU, India and LONDON, May 27, 2025 /PRNewswire/ -- Sonata Software (NSE: SONATSOFTW) (BSE: 532221), a leader in Modernisation Engineering, today announced a partnership with Qualtrics the leader and creator of the Experience Management (XM) category, aimed at delivering a comprehensive, technology-driven customer experience management solution for global enterprises.This collaboration combines Qualtrics' best-in-class XM for Customer Experience™ suite with Sonata Software's global systems integration services and extensive consulting, measurement and implementation capabilities powered by Sonata CX. The end-to-end offering is designed to help enterprises meet rising customer expectations, deliver hyper-personalised experiences and reimagine customer-brand relationships while enhancing operational efficiency and service quality.By integrating deep technological capability with human-centred insight, this partnership enables organisations to effectively listen, understand and act on customer feedback across all touchpoints. Combining the Qualtrics AI-powered experience management platform that enables organisations to collect and analyse customer feedback in the moment across multiple channels with Sonata Software's proven delivery expertise and Sonata CX's field-based measurement solutions – including mystery shopping, compliance audits, and strategic CX consulting – clients can evolve their customer experience operations and foster a culture of continuous improvement at scale, by combining best in class digital and physical evaluations."Organisations stand to gain an estimated $1.3 trillion by using AI to better understand and improve the experiences they deliver to customers," said Sean Holcombe, Global Head of Strategic Sales, Partner Ecosystem and GTM Excellence at Qualtrics. "Combining Qualtrics innovative AI-powered CX platform with Sonata CX enables organisations to build industry leading experience management programs that ensure consistency, efficiency, and loyalty at every stage of the customer journey.""The global customer experience management market size is expected to grow significantly in the coming years, driven by a fundamental shift in customer behavior and heightened competition for delivering superior experiences across physical and digital touchpoints," said Anthony Lange, Chief Revenue Officer at Sonata Software. "Our collaboration with Qualtrics offers clients a powerful fusion of technology, insight, and execution, enabling them to not just listen to their customers but to truly understand and respond meaningfully across physical and digital customer touchpoints in real-time."With a global reach of more than 80 markets, this partnership supports cross-industry clients in their quest to deliver exceptional experiences that distinguish their brands in an increasingly competitive landscape. Both companies bring decades of experience managing complex, global programmes, by a shared commitment to innovation, scalability, and impactful outcomes.About Sonata SoftwareIn today's market, there is a unique duality in technology adoption
This collaboration combines Qualtrics' best-in-class XM for Customer Experience(TM) suite with Sonata Software's global systems integration services and extensive consulting, measurement and implementation capabilities powered by Sonata CX.
Qualtrics promotes Jay Patel to public sector COO.