As an IT Manager, you will play a pivotal role in ensuring the efficient and effective operation of the IT department within Ursa Major. This position will oversee Service Desk, Infrastructure & Systems, and datacenter equipment management, while providing strategic direction, technical guidance, and operational support.

Responsibilities: 

• Oversee the day-to-day operations of Service Desk, ensuring timely and accurate resolution of IT support requests.
• Develop and implement standard operating procedures (SOPs) for Service Desk operations.
• Monitor Service Desk performance metrics and identify areas for improvement.
• Manage the Service Desk team, including recruitment, training, and performance evaluation.

       Datacenter and System Administration

• Provide technical leadership to the Infrastructure & Systems team.
• Ensure the security, reliability, and performance of critical IT systems and infrastructure.
• Manage the implementation, operation and maintenance of digital systems, including servers, storage systems, networking devices, and databases.
• Manage the procurement and installation of datacenter equipment.
• Coordinate with vendors and service providers to resolve technical issues.
• Ensure compliance with industry regulations and standards related to datacenter infrastructure.

        IT Strategy

• Develop and implement the strategy for Service Desk and Infrastructure & Systems, aligning both departments with overall business objectives.
• Identify and evaluate emerging technologies to support business growth and innovation.
• Manage the budget for Service Desk and Infrastructure & Systems and allocate resources effectively.

        Team Leadership

• Provide mentorship and guidance to team members.
• Foster a positive and collaborative work environment.
• Encourage professional development and continuous learning.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT management, with a proven track record of success.
• Strong technical skills in network administration, server management, and database management.
• Experience with datacenter infrastructure and operations.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Strong problem-solving and analytical skills.

Desired Skills:

• Certifications in IT management, such as ITIL or PMP.
• Knowledge of cloud computing and virtualization technologies.
• Experience communicating effectively both written and orally.
• Ability to break down complex problems into simple explanations.
• Ability to work with various teams from multiple disciplines on time sensitive issues while effectively prioritize items as necessary.
• Familiarity with engineering terms and processes.
• Eagerness to learn and willingness to take on problems without hesitation.

Additional Notes:

• The IT Manager will report to the Director of Digital Operations.
• The position may require occasional travel.

Colorado law requires us to tell you the base compensation range of this role, which is $110,000 - $140,000, determined by your education, experience, knowledge, skills, and abilities. What we can’t quantify for you are the exciting challenges, supportive team, and amazing culture we enjoy. Click here for more information about our awesome benefits.

Classification: Full-time Exempt.