Salary Range: 153600 to 192000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities and Duties:

• Develop and communicate roadmaps in partnership with R&D Leadership which align with company strategy, customer commitments, and market trends, and balance short term wins with long-term strategy.
• Regularly communicate strategy, roadmap, and progress to key stakeholders, business partners, and customers, building strong relationships across the organization to ensure alignment and support for initiatives.
• Oversee complex projects, ensuring they are scoped for incremental and optimized value delivery, delivered on time, and meet the highest quality standards.
• Proactively identify and address complex problems, partnering with cross-functional teams to develop and leverage innovative solutions to meet customer needs.
• Create forward-thinking, well-defined, and highly detailed feature specifications, including testable acceptance criteria and workflow diagrams, which serve as a clear guide for all involved teams.
• Provide a clearly-defined, well-organized, prioritized backlog of features, bugs, and other requests for each supported engineering team.
• Partner with engineering teams to deliver the best possible solutions which meet timeline and delivery constraints, identifying, tracking, and minimizing cross-team dependencies.
• Align owned roadmaps across functional areas to identify and prioritize interdependencies for key deliverables.
• Identify patterns across customer requests and feature tickets to develop better solutions which span multiple customers and market needs.
• Maintain internal documentation in the form of detailed feature descriptions and solid base-level wikis on functionality which include basic demos.
• Perform final feature acceptance as teams finish development.
• Utilize data and analytics to inform decisions, track utilization and adoption, and identify areas for improvement.
• Ensure customer and end user needs and feedback are incorporated into development plans and priorities, negotiating scope and timelines based on priority, customer needs, existing commitments, and team capacity and availability.
• Engage with customers directly to gather insights and validate solution concepts.
• Continuously improve processes for greater efficiency and effectiveness for their owned teams and the department.
• Other duties as needed within the scope of your role which help drive Findhelp’s Vision and fulfill our Mission.

Qualifications

• 10+ years in software delivery, software solution design, or software business analysis in consumer web or SaaS products.
• BA/BS degree or equivalent work experience.
• Intrinsically motivated, data-driven, results-oriented, and able to autonomously achieve goals.
• Diplomatic and cooperative in the face of competing and shifting priorities.
• Excellent teamwork, facilitation, and collaboration skills along with exceptional communication skills (verbal, written, presentation).
• Comfortable navigating ambiguity and adapting on the fly to create clarity.
• Deep experience working in Agile environments, shipping incremental value directly with engineering teams.
• Documented experience leading cross-functional teams, including engineering, user experience, customer success.
• Possess a deep understanding of the technical aspects of the platform to make informed decisions and guide technical decision-making.
• Healthcare or Government experience is strongly preferred.

Physical demands and work environment

• This job is based on-site in Austin, Denver, or Madison, unless approved remotely 
• This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed.   
• Limited travel may be required