Full-Time

Quality Assurance Coordinator

Posted on 1/21/2025

J.M. Smucker

J.M. Smucker

1,001-5,000 employees

Compensation Overview

$25 - $27/hr

Entry, Junior

Buffalo, NY, USA

Category
QA & Testing
Manual Testing
Quality Assurance
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • Able to understand and carry out both oral and written instructions with attention to detail.
  • Ability to proofread and call out discrepancies in both written and digital formats.
  • Able to work both independently and on a team.
  • Strong organization skills and attention to detail.
  • Self-starter must be able to manage time effectively.
  • Clear and concise communication skills.
  • General experience with Microsoft environment, including Word and Excel.
  • Willingness to give and receive feedback.
  • Must be able to comprehend and follow documents such as safety policies, Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and general instructions.
  • Knowledge of GFSI, BRC, and FSMA requirements is a plus.
Responsibilities
  • Audit paperwork and computer entries for inbound materials.
  • Participate in the site quality system as a Smucker Key Element Owner.
  • Communicate with vendor contacts as needed.
  • Maintain document organization and retention to support company requirements.
  • Participate in internal audits of the production floor as part of the Food Safety Program.
  • Train on inspection, testing, and documentation of inbound raw material receipt as needed.
  • Responsible for 'audit-ready' program management as assigned.
  • Support continuous improvement initiatives by identifying and implementing enhancements to quality processes and systems.
  • Assist in root cause analysis (RCA) and corrective/preventive action (CAPA) processes to address non-conformances or recurring issues.
  • Develop and deliver training for employees on GMPs, SOPs, and quality-related topics; maintain training records and ensure compliance with schedules.
  • Monitor supplier performance and assist with supplier audits; review and maintain vendor certificates, including COAs and specifications.
  • Compile and analyze quality data to identify trends, areas for improvement, and compliance gaps; prepare and distribute quality metrics reports.
  • Act as a liaison during third-party audits (e.g., BRC, GFSI) and regulatory inspections (e.g., FDA); ensure proper documentation and follow-up for findings.
  • Manage the 'hold and release' program, ensuring timely disposition of materials and products.
  • Collaborate with the sanitation team to ensure compliance with hygiene and sanitation standards, support verification activities.
  • Monitor and maintain calibration records for lab and quality inspection equipment, coordinate calibration schedules.
  • Oversee the review, revision, and distribution of controlled documents to ensure compliance with corporate and regulatory standards.
  • Support the investigation and resolution of customer complaints related to product quality; document findings and ensure follow-up actions are implemented.
  • Achieve PCQI certification; coordinated and sponsored by the company.
Desired Qualifications
  • Knowledge of GFSI, BRC, and FSMA requirements is a plus.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Orrville, Ohio

Founded

1897

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Simplify's Take

What believers are saying

  • Increased consumer interest in premium pet products boosts Milk-Bone brand growth potential.
  • E-commerce expansion offers Smucker direct access to a broader customer base.
  • Data analytics in supply chain management can optimize operations and reduce costs.

What critics are saying

  • Rising raw material costs could squeeze profit margins if not managed effectively.
  • Increased competition from Nestle and Mars may impact Smucker's market share.
  • Consumer shift towards healthier pet food options challenges Smucker's existing product lines.

What makes J.M. Smucker unique

  • J.M. Smucker invests $52.6M in Milk-Bone plant upgrade, enhancing production capabilities.
  • Licensing deal with Pets + People introduces innovative branded pet toys, expanding product offerings.
  • 'Speakie Snackie' platform aims to revitalize Hostess brand, strengthening market presence.

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Benefits

Hybrid Work Options

Remote Work Options

Company News

Animal Feed Middle East
Mar 27th, 2025
Smucker to invest over US$50M in Buffalo Milk-Bone facility upgrade

USA - The J.M. Smucker Co., a leading producer and distributor of premium-quality pet food and pet snacks in the U.S, is set to invest US$52.6 million to upgrade its Milk-Bone dog treats plant in Buffalo, New York.

Pet Food Industry
Mar 25th, 2025
J.M. Smucker to invest $52M to upgrade New York production facility

J.M. Smucker to invest $52M to upgrade New York production facility.

Licensing International
Mar 24th, 2025
The J.M Smucker Co. Fetches Licensing Deal with Pets + People for Innovative Branded Pet Toys

Orrville, OH - The J.M. Smucker Co. announced a licensing agreement with Pets + People (formerly Fetch for Pets) to create a new line of pet toys inspired by several of its brands including - Milk-Bone(R), Jif(R), Smucker's(R) and Meow Mix(R).

DesignRush
Mar 19th, 2025
J.M. Smucker Co. & BBH Unveil 'Speakie Snackie' Platform to Reinvent Hostess

J.M. Smucker Co. is launching "Speakie Snackie," a fresh brand platform designed to breathe new life into the Hostess brand and strengthen its market presence.

To Vima
Mar 14th, 2025
Shoppers Are Skimping on Cigarettes, Doritos and Twinkies

J.M. Smucker rolled out limited-edition cherry-flavored Twinkies at 7-Eleven.

INACTIVE