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Full-Time

Client Success Manager

Posted on 5/29/2024

Wonders

Wonders

51-200 employees

Digital operating system for independent restaurants

Consumer Software

Compensation Overview

$60k - $70kAnnually

+ Bonus

Junior

Remote in USA + 1 more

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Communications
Requirements
  • Native fluency in Mandarin Chinese
  • Professional fluency in English
  • Strong project management skills
  • Creative problem-solving skills
  • Excellent communication skills
  • 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business
  • Technical proficiency with computers and information systems
Responsibilities
  • Build and maintain strong relationships with assigned clients
  • Drive product adoption, client satisfaction, and overall client health
  • Manage client onboarding and serve as the main point of contact between clients and the Wonders team
  • Strategize with clients for upsell and cross-sell opportunities
  • Ensure clients realize the full potential of Wonders' products and services
  • Document and escalate critical issues for resolution
  • Provide customer recommendations for product/service improvements
  • Share best practices with team members to enhance client support quality

Wonders provides an end-to-end digital operating system for independent restaurants, offering on-demand order-taking, payment processing, and digital marketing solutions. Their technologies include the Wonders Voice Platform for handling phone orders, Wonders Pay for seamless payment processing, and data-driven digital marketing tools to increase sales.

Company Stage

N/A

Total Funding

N/A

Headquarters

Queens, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

35%
INACTIVE