Facebook pixel

Administrateur des comptes de détail / Retail Account Administrator
Posted on 3/19/2022
Montreal, QC, Canada
Experience Level
Desired Skills
Customer Service
  • Strong attention to detail and accuracy
  • Ability to work autonomously
  • Excel skills - intermediate level
  • Strong problem solving and analytical skills
  • Ability to work well under pressure in a fast-paced environment
  • Well organized and able to multitask
  • Strong communication skills in French and English both written and verbal
  • Ability to work well within a team environment
  • Focused on the outcome for the team and company
  • University degree, preferably in Commerce
  • 2+ years of experience in a customer service role, account management role
  • 2+ years of experience with Retail Majors in a B2B capacity
  • Traiter les commandes à envoyer à l'installation de distribution
  • Rechercher les déductions/erreurs liées à la conformité et participer aux efforts interfonctionnels pour mettre en œuvre des actions correctives
  • Participer à l'examen et à la recherche de toutes les contestations des réclamations rejetées afin de déterminer les prochaines étapes
  • Vérifier les disponibilités des stocks
  • S'occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants
  • Assurer le suivi des commandes et la facturation
  • Agir de manière proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problèmes et les actions, ainsi que les dates d'expiration
  • Examiner chaque semaine les résultats avec le service de soutien aux ventes
  • Travailler activement à la réalisation des objectifs de livraison dans les délais
  • Transmettre les problèmes et identifier les solutions
  • Process all orders to send to the distribution facility
  • Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
  • Assist in the review and research of all dispute rejected claims to determine next steps
  • Verify inventory availabilities
  • Deal with logistics: routing orders via EDI or Retailer portals
  • Follow-up, tracking of orders, and invoicing
  • Pro-actively open-order files by account indicating current routing issues & actions/EDC dates
  • Weekly review of results with sales support/sales
  • Actively work to achieve on-time delivery metrics
  • Escalate issues and identifies solutions

201-500 employees

Vacuum & kitchen appliances
Company Overview
At SharkNinja, their purpose is to positively impact people's lives every day in every home around the world. They work very hard to provide their consumers with high quality, exciting 5-star products that make life easier.
Company Values
  • Rarely satisfied
  • Progress over perfection
  • Details make the difference
  • Winning is a team sport
  • Communicating for impact