Documentation Engineer

Job Description:
Design, develop, and maintain partner, customer, and SE-focused documentation, including:
• Deployment guides
• Administration guides
• Reference manuals
• Release notes
• QuickStart guides
• How-to videos
• Network topology diagrams
• Other customer-facing, post-sales product documentation
 

To do this, you will: 
• Work closely with product management, QA, and development teams to fully understand the products and their documentation requirements.
• Collaborate with PMs, developers, QA, and technical support to deliver accurate, up-todate, and useful product documentation for our customers.
• Test and verify product information for accuracy & completeness through hands-on experience with products.
• Respond to customer & internal requests for documentation updates in a timely manner.
• Be a strong user advocate by providing feedback on product usability and making suggestions for improvements.
• Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts
 

Requirements:
• Positive attitude, can-do spirit, attention to details, and passion for quality technical writing.
• Ability to work in a fast-paced environment, to meet deadlines, and to simultaneously tackle and coordinate multiple projects.
• Strong command of standard American English grammar, punctuation, and standard usage.
• Ability to convert complex technical information into clean, concise, and coherent enduser documentation in plain American English.
• Knowledge of common cloud and network security software and hardware products and technologies.
• Familiarity with Acrobat, HTML, CSS, XML, and Git required.
• Proficiency in Adobe Illustrator, InDesign, and video production tools desired.
• Technical writing coursework, certificate, or diploma is a plus.
• BS degree in engineering required.
• Must have the “Fortinet Certified Associate Cybersecurity” certification* to qualify.

Note: Potential candidates are encouraged to go to the Fortinet Training Institute’s website to take the self-paced (FREE) Network Security Expert (NSE) training courses and the certification exams online. For more information, please visit https://www.fortinet.com/training-certification

The US base salary range for this full-time position is $100,000-$140,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe