Campus Ambassador

Job Profile:

Service and Support Assistant 1 Non-Exempt

Job Family:

Service and Support

Time Type:

Part time

Max Pay – Depends on experience:

$20.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Responsible for managing parking and transit, trademarks and licensing, and providing essential support for materials movement and event coordination. Delivers exceptional customer service to students, staff, faculty, and visitors, addressing and resolving issue.

Job Description:

Pay Rate:

• $20 USD hourly

Campus ambassadors greet, assist, and offer guidance to ASU customers as they move across campus. Employees in this role provide a reliable, highly-visible, service and safety-oriented presence to staff, students, visitors and faculty. We are seeking qualified applicants to fill afternoon positions. This is an outdoor, twelve-month position.

Essential Duties:

• Greet and acknowledge students, staff, visitors, and faculty with a friendly warm greeting, introducing yourself, and presenting a professional image in appearance and in your communication.
• Utilizes effective communication to convey help and conveys a sense of approachability.
• Ensures highest quality service delivered to customers for assigned function in accordance with specified guidelines and priorities.
• Applies knowledge of policies and processes to educate and inform users.
• Monitors and enforces unauthorized wheels in the Walk Only Zone (WOZ).
• Educate violators where possible in a positive, non-combative manner.
• Interact with the public in situations that can range from answering routine university-related questions to addressing situations with irate customers.
• Offer assistance to students, faculty, staff with questions, and direct them to helpful links.
• Promote pedestrian safety. Perform routine checks of surrounding buildings near each delta during slower periods (non-class changes).
• Be flexible during daily activities with the ability to change priorities which may include and/or subject to resolution conflict with customers.
• Monitor activity around assigned station in the Zone.
• Encourage compliance and behavior change by giving verbal warnings.
• Deploy and collect WOZ signage.
• Help keep emergency access ways clear. Observe, report to any damaged ASU property such as bollards, signs, graffiti, etc.
• Minor cleaning and equipment maintenance of WOZ signs and graphics.
• Daily use of a computer for attendance and time keeping. Communicate verbally and in writing.
• Staff special events and perform other duties as directed by the Program Manager. Drives Arizona State University leased, owned or rented vehicles and carts to various ASU locations to perform work.

Desired Qualifications:

• Experience in dealing with the public courteously, tactfully, and fairly
• Demonstrated knowledge of conflict resolution
• Experience in carrying out verbal and written instructions
• Experience in preparing clear, concise written and verbal reports
• Experience in maintaining accurate records
• Experience in a customer service role

Working Environment:

• Knowledge of customer service principles and practices. Unwavering commitment to customer service.
• High level of reliability and flexibility.
• Ability to work autonomously and to ask for help when needed.
• Skill in establishing and maintaining effective relationships.
• Skill in understanding and resolving problems in needed time frame.
• Skill in communicating professionally and courteously with customers at all levels. Ability work effectively with diverse groups of people both internal and external to the university. Ability to work effectively in a fast or slow-paced environment.
• Ability to use electronic equipment.
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
• Ability to lead by example in communicating, participating and encouraging support of the institution’s sustainability programs.

Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be sponsor for this position. 

Department Statement:

Arizona State University's (ASU) Parking and Transportation Services (PTS) mission is to provide access solutions and sustainable transportation for the university's students and employees. PTS also aims to balance the needs of parking and campus access for a public research university. PTS encourages students, faculty, and staff to use sustainable transportation options, such as: Bicycling Walking Carpooling Using the bus Using the light rail Using the vanpool Using the free intercampus shuttles

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13214.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.