IT Desktop Support Technician

Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. This role is focused on local, end-user support and physical office technology needs. The technician ensures employees have reliable access to their day-to-day technology by supporting hardware, operating systems, peripherals, and meeting room technology, while partnering with centralized IT teams for escalations and non-local systems.  This position works on-site at our headquarters office located in the Chicago Loop.

Key Responsibilities:

• Provide Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals.
• Serve as the primary local IT presence in the Chicago office for walk-up and scheduled support needs.
• Respond to, triage, and resolve IT service tickets related to local user issues in a timely and professional manner.
• Troubleshoot hardware, operating system, and standard software issues for end users.
• Configure, image, deploy, refresh, and decommission laptops for new hires, replacements, and offboarding.
• Support conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting.
• Assist with onboarding and offboarding logistics, including device setup, equipment return coordination, and desk readiness.
• Maintain accurate local asset inventory, including asset tagging, tracking, storage, and secure disposal coordination.
• Provide basic network connectivity support (wired, WiFi, printers) and escalate infrastructure issues as needed.
• Perform remote support when appropriate using approved screen-sharing and remote access tools.
• Coordinate with vendors for hardware repair, replacement, and local equipment purchases as directed.
• Document common issues and resolutions to improve consistency and reduce repeat incidents.
• Partner with centralized IT, security, and application teams for escalations outside local scope.

Requirements:

• Proven experience providing onsite desktop or deskside support in a professional office environment.
• Strong working knowledge of Windows operating systems (macOS familiarity is a plus).
• Experience supporting Microsoft 365 desktop applications from an end-user perspective.
• Hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals.
• Basic understanding of networking concepts (WiFi, Ethernet, printers, VPN connectivity).
• Strong customer service mindset with clear, professional communication skills.
• Excellent organizational skills, particularly related to asset and inventory management.
• Ability to lift, move, and set up IT equipment as required.
• Ability to work independently onsite while collaborating with remote IT teams.

Preferred Qualifications:

• 2–4years of experience in a desktop support, deskside support, or local IT role.
• Experience supporting conference rooms and office AV technology.
• Familiarity with ticketing systems and IT service workflows.
• Experience with shipping, receiving, and staging IT equipment.
• Strong problem-solving skills with an attention to detail.