The Senior Program Manager, Enterprise Implementation, plays a crucial role in Syndigo’s strategic growth by managing multiple integrated client implementations from design to completion. This role involves partnering with clients and internal teams to understand objectives and priorities, mapping data flows, scoping and overseeing integrations, and managing implementation plans that ensure success. The ideal candidate will be adept at driving fast-paced implementations, delivering high-quality service in a growth-oriented culture, and creating an industry-leading experience for Syndigo clients.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Participate in discovery sessions to understand business requirements and scope for project planning, design, resourcing, logistics, and project execution.
• Translate complex system requirements, goals, and directives into well-structured tasks and plans, including pre-requisites and order of execution.
• Manage multiple integrated implementation projects successfully and effectively, ensuring they are on schedule, within budget, and meet high customer satisfaction.
• Track and drive project milestones and deliverables. Removing blockers and mitigating risk, coordinating with the appropriate teams as necessary to ensure timely delivery.
• Collaborate with project managers, delivery managers, and senior managers to align resources to the plan.
• Proactively manage risks and changes to project scope.
• Provide clear, timely, and consistent communication to all stakeholders. Prepare and deliver regular progress reports on implementation progress, as well as analysis of usage trends, and services opportunities.
• Act as the central point of contact for client leadership, ensuring leaders are updated on the state of their integrated implementations. Act as the central point of escalation both internally and externally.
• Provide feedback to product and internal teams for continuous improvement.
• Attend client events and onsite visits as necessary.
• Engage client and internal resources to ensure buy-in at all levels.
• Represent the Enterprise Implementation Team at all times and assist in other duties as assigned.
• Project a professional and positive image in all interactions with visitors, Syndigo employees, and clients, maintaining confidentiality regarding company and client business.
• Document processes, recommend, and implement process improvements as needed.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Bachelor’s Degree in Business Administration, Engineering, Computer Science, Management, MIS, related discipline, or equivalent experience.
• PMP certification or equivalent required. 
• Direct experience working with clients in a business setting.
• 7+ years of experience delivering implementations and/or related IT projects across multi-faceted teams.
• Exceptional organizational skills.
• Experience in integrated project management and oversight.
• Experience delivering large scale software implementations, integration projects, complex technical implementations, and other related projects.
• Experience within the Consumer Packaged Goods industry is a plus.
• Comfort with technology and digital tools.
• Proficiency with MS Project, MS Office, MS Visio, Confluence, and ticketing tools such as Sugar, Jira, etc.
• Proven ability to analyze data, draw conclusions, and make recommendations based on findings.
• Excellent written and oral communication skills, with the ability to adapt messaging to reach different audiences from technical to executive.
• Comfortable presenting in front of clients and employees.
• High degree of comfort in a fast-paced, deadline-driven, collaborative environment. Able to adapt quickly to changing priorities, new projects, and multiple deliverables.
• Strong leadership skills and the ability to make critical decisions.
• Ability to navigate disagreements and conflicts within the team.

• Comfort with 15-25% travel

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