Operations Lead

About Parkade

At Parkade, we're transforming how parking works at private buildings to create a world with far less parking — one where every parking spot is available at the push of a button. Hundreds of existing customers love Parkade, and investors do, too; they just funded our Series A. We're now ready to get Parkade into every apartment, condo, and office building in the US, and to do that, we need you.

We have a network of properties we currently work with, and we're growing that footprint every day. As we expand, we’re looking to expand our enforcement protocols and further improve operations at our existing locations. That’s where you come in.

About the Role

We are looking for a Regional Operations Lead to help us oversee our parking operations in our concentrated markets. This role will start as a very “boots-on-the-ground” position, responsible for monitoring properties in the assigned area to ensure parking operations are running smoothing while learning the ins-and-outs of how Parkade works. This role will be responsible for a variety of broad operational tasks related to parking lot operations including enforcement, traffic control, and light maintenance from time to time. 

Eventually we’re aiming for this position to grow into a “Regional Manager”-type role, responsible for hiring and training a team of local hourly employees to help manage day-to-day operations at our partner locations, so growth potential is baked into this role.

Early essential functions include but are not limited to:

• Patrolling our partner locations and utilizing our mobile application to submit reports on unauthorized parking

• Arranging for the removal of unauthorized vehicles

• Directing traffic as required at partner locations

• Making notes of actions taken during work, maintaining logs, and preparation of detailed reports as needed

• Explaining parking rules and how to use Parkade’s applications to members of the public, or residents of our partner locations

• Lifting/installing signage, traffic control devices, and other equipment

• Advise on and implement strategies to improve parking operations at our locations

• Following policies and procedures and taking directives from managers/supervisors

• Working with our partner location contacts to implement changes they would like to make to their parking lots/garages

This role is a full-time, salaried position, with the expectation of schedule flexibility. We are open to people seeking non-standard working hours, and it may be a requirement of the role to work such hours as needed. You will serve as the first point of contact for our customers in many cases, and should be prepared to work non-standard hours occasionally. 

Other Responsibilities

• Stay up to date with Parkade’s product and operations, and have a complete understanding of our enforcement protocols at each partner location

• Prepare and report on daily summary of activities 

• Regularly update upper management on operational challenges and suggest/implement improvements

• Inspect and report poor lot conditions including issues with signage, ground markings malfunctioning and or damaged parking equipment while carrying out patrol activities

• Post & replace signage as necessary, as provided by management

• Supervise and conduct parking lot surveys for space inventory, occupancy, and provide other information as needed for planning

• Other tasks and duties as assigned by your manager

Requirements

• Ability to work independently, with integrity, and with limited supervision

• Fluent in written/spoken English — you are able to communicate clearly with customers and teammates at all levels

• You're a self-starter that is always looking for the next problem to tackle

• You know how to multitask and prioritize issues, even in absence of clear guidelines

• Ability to understand policies and procedures related to towing, ensuring any towing requests performed by our team are compliant with local and state law 

• Be comfortable with learning new systems and integrating them into your daily work

• Proven record of people management, with the expectation of building and leading a team of local hourly operations staff

• While a vehicle is not required, you will be required to physically visit several local addresses per shift, sometimes more than a mile apart

• Travel in/around Southern California (Los Angeles, San Diego, etc.) is required. Travel is not daily, but is expected several times per month.

Nature of Work

This role involves considerable walking, standing, and/or sitting for extended periods of time, working in inclement weather, dealing tactfully with a sometimes hostile public, utilizing a mobile device to file reports, exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision. Employees may be required to lift and install/remove signage, traffic control devices, or other equipment weighing up to 75 pounds. Employees may be required to work nights, weekends, holidays, and any shift as directed by their manager. Employees may be required to wear company-issued uniforms while conducting responsibilities.

Early Expectations

• Understand every aspect of the Parkade product and how it works

• Understand the enforcement protocols of each location in your assigned area, including any additional locations as they are added

• Be comfortable explaining our product and service to members of the public

• Ensure our building operations processes are running smoothly, and suggest improvements to those processes

Bonus points

• Experience in a customer-facing role

• Experience working in an operations role, especially related to parking

• You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities

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