Senior Product Manager

Summary:

Clio’s suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving. As Clio has built new products and acquired new companies, our Platform team is responsible for ensuring that all of these products fit cohesively together and interact frictionlessly. 

The Billing and Licensing team is responsible for building the tools for how we (Clio) bill our customers. Clio has multiple products and a growing number of ways we monetize these different products. 

We are seeking a highly motivated and technical Senior Product Manager to lead the development and evolution of our Billing and Licensing systems.

This role requires two critical skillsets to be successful: 1. Someone who can deeply understand our billing systems today from a technical and product perspective and 2. Someone who can build alignment across a large number of GTM and business stakeholders (Sales, RevOps, Monetization, Marketing, Legal, Finance, etc.). 

This role can be performed from one of our Canadian offices in a hybrid setting twice per week or remotely from Canada or from the US. Some exceptions may apply.

Who you are:

• Entrepreneurial and ownership mentality: you care about the details and are able to advocate for change even in areas that aren’t directly yours (without being a jerk). Think deeply, act quickly.

• Crystal clear communication: you can distill deeply complex and technical concepts into something our customers and the rest of the business can understand.

• Outcomes-focused: at every step in the product development process, you are obsessing over how to maximize impact for our customers and the business.

• Customer-obsessed: you talk to customers all the time (weekly, at least), and understand deeply how they want to get their work done.

• Collaboration: you’re a delightful and effective collaborator with everyone in the business.

What you’ll work on:

As a Senior Product Manager on the Billing and Licensing team at Clio, you will own the strategy and execution for how we will support bill our customers for our product suite. Clio 

Strategic Product Leadership:

• Develop and execute a product vision, strategy and roadmap for the Billing and Licensing teams, aligning with Clio's overarching business objectives and customer needs.

• Depth & Breadth: you will need to understand our customer needs across the whole Clio product suite and then think deeply on how best to solve these issues.

• Work cross-functionally with other product managers, engineers, designers, and stakeholders to deliver high-quality product changes.

• Work cross-functionally with many other teams stakeholders to deliver high-quality product changes.

Product Development and Lifecycle Management:

• Oversee the entire product lifecycle from ideation to launch.

• Use data and customer insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement.

Stakeholder Engagement:

• Collaborate closely with key stakeholders, including customers and other Clio product teams, to gather insights, feedback, and requirements that inform product development and improvements.

• Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones.

What you bring:

• Over 4 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms.

• Exceptional ability to build strong relationships across the business, drive constructive conversations, and land decisions in ambiguous situations.

• Experience building technical products.

• Strong business and metrics focus.

• Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience.

• Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams.

• Excellent communication skills with the ability to influence others and drive product initiatives forward.

• Growth mindset when it comes to process improvement and new technologies, especially AI

Bonus points if you have:

• Prior founder and entrepreneurial experience

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include: 

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The full salary range* for this role is $152,200 to $179,000 to $205,800 USD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.