Full-Time

Quality Assurance Specialist

Career TEAM

Career TEAM

Workforce development consulting with government software

Compensation Overview

$38k - $40k/yr

Texas, USA

In Person

100% on-site at the Deep East Texas Workforce Development Area; travel as needed.

Bachelor's, Master's, MBA

Category
Risk & Compliance (1)
Required Skills
Data Visualization
Quality Assurance (QA)
Data Analysis
Excel/Numbers/Sheets
Requirements
  • A bachelor's degree or an equivalent combination of education and experience is required.
  • At least 2 years of experience in quality assurance, monitoring, compliance, or case management is required.
  • Knowledge of Workforce Innovation and Opportunity Act, Temporary Assistance for Needy Families, and/or Supplemental Nutrition Assistance Program eligibility and documentation requirements is required.
  • Strong attention to detail, organizational, analytical, research, and critical thinking skills are required.
  • Computer literacy, strong Microsoft Excel skills, and the ability to learn specialized databases and software systems are required.
  • Ability to work across all levels of management and staff in a dynamic team environment is required.
  • Strong oral and written interpersonal and communication skills are required.
  • Strong time management skills are required to meet deadlines and complete a high volume of work accurately and efficiently.
  • Ability to work in a fast-paced environment while maintaining confidentiality is required.
  • A valid driver's license is required.
Responsibilities
  • Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal Workforce Innovation and Opportunity Act and Temporary Assistance for Needy Families requirements, as well as state, local, and corporate policies.
  • Monitor data entered into WorkInTexas and other participant information systems for accuracy and timeliness.
  • Identify deficiencies and trends, document findings, and recommend corrective action.
  • Provide internal monitoring, second reviews, and oversight of program activities and requirements.
  • Support staff in resolving file and data issues to prevent disallowed eligibility costs.
  • Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers.
  • Prepare and present quality assurance reports and dashboards to project leadership.
  • Assist with preparation for and response to program monitoring and audits.
  • Support the development and continuous improvement of policies, procedures, and quality management practices.
  • Partner with the Quality Assurance Manager to address recurring issues through targeted staff training.
  • Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections.
  • Process participant exits from the database to hard file in coordination with the leadership team.
  • Serve as a subject matter expert in program compliance and policy.
  • Maintain up-to-date knowledge of standard operating procedures and contract updates.
  • Maintain accuracy and confidentiality when handling participant information.
  • Perform other duties and projects as needed.
Desired Qualifications
  • Experience conducting case file reviews or audits in a workforce development setting.
  • A master's degree or Master of Business Administration degree.
  • Strong computer skills in Microsoft Excel and Google Sheets.
  • Bilingual or multilingual ability.

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

North Haven, Connecticut

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Orange County renewed Career TEAM for $4.185 million starting July 2026.
  • NYC's PACE contract reached $5.32 million through September 2028.
  • Carrington College adopted Career Edge in March 2026, expanding education-market reach.

What critics are saying

  • Oregon's Workforce Modernization contract remains unsealed, so negotiations can collapse in 2026.
  • County budgets and state grants dominate revenue, exposing Career TEAM to procurement delays.
  • A single Oregon modernization failure would damage credibility and jeopardize future statewide deals.

What makes Career TEAM unique

  • Career EDGE powers 100% of projects, linking software with services delivery.
  • Career TEAM blends case management, labor exchange, and provider management for governments.
  • Three-decade incumbency since 1996 wins repeat procurement against one-off vendors.

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Benefits

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Company News

HR TODAY
Jul 14th, 2026
Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery.

Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery. Montgomery County, Maryland, United States, July 2026 - WorkSource Montgomery has promoted Barleh Jessica Issoufou to the position of Vice President & Chief Operating Officer, recognizing her outstanding leadership and contributions to advancing workforce development and economic opportunity across Montgomery County. In her new role, Barleh will oversee the organization's business operations, working closely with leadership and cross-functional teams to strengthen operational excellence, enhance organizational performance, and expand innovative workforce solutions that support employers, job seekers, and the broader regional economy. Prior to this promotion, Barleh served as Deputy Director, Workforce Services at WorkSource Montgomery for over three years. In this capacity, she provided strategic direction and operational leadership for workforce development programs and business engagement initiatives, driving organizational performance through data-driven decision-making, cross-sector partnerships, and innovative employment and talent development strategies. Before joining WorkSource Montgomery, Barleh spent more than four years with Career TEAM LLC, where she most recently served as Regional Director of Operations, overseeing the implementation of strategic business plans and operational delivery for Workforce Innovation and Opportunity Act (WIOA) and Temporary Assistance for Needy Families (TANF) programs across the East Coast. Simultaneously, she also served as Executive Director, providing strategic, fiscal, and operational leadership for the District of Columbia's TANF Employment Provider program and helping expand employment opportunities for underserved communities. Earlier in her career, Barleh held leadership positions with Community Purchasing Alliance as Regional Director, where she led strategic planning and innovative purchasing initiatives supporting community organizations, and with EDSI as Program Manager, managing large-scale employment and training programs serving thousands of residents annually. She began her professional journey with the New Jersey Department of Labor & Workforce Development as a Claims Examiner, and also gained valuable community development experience through internships with Volunteers of America Delaware Valley and The Center for Family Services, as well as serving as Youth Volunteer Coordinator with the American Red Cross. Barleh holds a Master of Social Work from the University of Pennsylvania, an academic foundation that has complemented her career in workforce development, community engagement, organizational leadership, and public service. With more than fifteen years of experience spanning workforce development, operations management, public sector partnerships, community engagement, and organizational leadership, Barleh is well positioned to help lead WorkSource Montgomery through its next phase of growth and impact. WorkSource Montgomery (WSM) is the primary workforce development organization serving Montgomery County, Maryland, connecting employers, job seekers, educational institutions, and economic development partners to build a highly skilled workforce. Through innovative workforce solutions, strategic partnerships, and employer-focused programs, WSM helps strengthen regional competitiveness while creating meaningful employment opportunities and sustainable economic growth.