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Customer Care Specialist I
Confirmed live in the last 24 hours
Locations
Portland, OR, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • Experience in a client-based services environment, typically obtained in 2+ years
  • Passion for problem solving
  • Impeccable follow up and follow through
  • Ability to handle heavy call volumes
  • Strong attention to detail
  • Expert organization and prioritization skills
  • Ability to concentrate and work proficiently with constant interruptions
  • Working knowledge of MS Office and associated programs
  • Able to type 20-30 Words Per Minute
  • Strong communication and customer service skills, both verbal and written
  • Refined interpersonal skills
  • Able to work under pressure while dealing with sensitive and confidential issues
  • Ability to communicate clearly with members
  • Positive attitude in difficult situations
  • Completes assignments in a timely manner
  • Advanced customer service and some technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail and self-motivation
Responsibilities
  • Handle phone and email volumes and serve as “traffic control” for incoming customer needs
  • Assist IDX members with a wide variety of issues
  • Update billing payment, account updates & changes
  • Answer questions about service coverage and general information
  • Become an expert in all aspects of IDX products and services
  • Enter data into multiple computer applications
  • Assist with all Customer Care Specialist tasks and projects
  • Perform various office and administrative tasks as assigned
  • Entrusted with sensitive member and client information
  • Able to work varied shifts as well as overtime in occasional times of company need
Desired Qualifications
  • Experience providing customer service over the phone and via email
  • Credit card billing, fraud, identity theft and payment systems experience
ZeroFOX

501-1,000 employees

Company Overview
ZeroFOX, The Social Media Security Company, enables organizations to identify, manage and mitigate social media based cyber threats
Benefits
  • Competitive compensation
  • Community-driven culture
  • Generous time off
  • Comprehensive health benefits & 401(k) plan
  • Fun, modern workspace with regular team events
  • Wellness offerings