Security Manager

Job Description

• Acts as an ambassador of the venue ensuring its safety to all guests and employees 

• Ensures all security staff is in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations. 

• Trains, counsels, and coaches the Security team when needed in the performance of their job responsibilities. 

• Must be prepared to work overnight shifts, if needed, to support continuous security operations and respond to critical incidents. 

• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises. 

• Communicates with management, VIP hosts & service staff to rectify all customer needs, comments or incidents. 

• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed. 

• Adheres to all established policies, procedures, and guidelines. 

• Responsible for monitoring and patrolling assigned areas to provide a safe environment for guests and employees 

• Patrols the outside and inside perimeter of property, ensuring that reports are made to Director of Security if there is a potential safety issue 

• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers 

• Responsible for minimizing opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct 

• Responsible for responding to emergency situations as needed to provide necessary assistance to employees and guests 

• Will be responsible for preparing written reports 

• Watch alarm systems or video cameras and operate detecting/emergency equipment 

• Perform first aid or CPR 

• Provide excellent customer service 

• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations 

• Any other reasonable duties as assigned by the supervisor or manager. 

• We recognize we are in the hospitality industry and that may require us to provide lateral service. 

• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service 

Qualifications

• High School Diploma or equivalent required 

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel 

• Proven experience as security officer or guard 

• Knowledge of legal guidelines for area security and public safety 

• Familiarity with report writing 

• Excellent surveillance and observation skills 

• Possess a gracious, friendly, and fun demeanor 

• Ability to multitask, work in a fast-paced environment and have a high level attention to detail 

• Maintain positive and productive working relationships with other employees and departments 

• Ability to work independently and to partner with others to promote an environment of teamwork 

• Must be able to stand or walk a minimum of eight-hour shift. 

• Must be able to be observant and quick to respond to various situations while also multitasking and handling stressful situations. 

• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary. 

• Must have excellent communication skills and be able to read, write, speak and understand English. 

• Must be able to work inside and outside at all times of the year as needed, based upon business volumes. 

• All team members must maintain a neat, clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.