Associate Customer Success Manager
Commercial Southwest
Posted on 2/10/2024
INACTIVE
Okta

5,001-10,000 employees

Online identity verification solutions
Company Overview
Okta stands out as a leading independent identity provider, offering a robust Identity Cloud that enables secure and efficient connection between people and technologies, a feature trusted by over 10,000 organizations including prominent names like JetBlue, Nordstrom, and Slack. The company's competitive edge lies in its extensive pre-built integrations, numbering over 7,000, with applications and infrastructure providers, simplifying and securing access for people and organizations globally. Okta's culture of fostering confidence and potential in its workforce and customers, coupled with its industry leadership and technical prowess, makes it an attractive workplace.

Company Stage

N/A

Total Funding

$1.2B

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

13%

2 year growth

60%
Locations
Texas, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
NetSuite
Sales
Communications
Management
Salesforce
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 3 - 5+ years of customer facing experience in SaaS organization
  • 3+ years of experience in a Customer Success Management role strongly preferred
  • General knowledge of cloud architecture and SaaS, preferably technology services and/or identity management
  • Knowledge of enterprise web technologies, security, and state of the art infrastructures
  • Excellent communication skills, including issue tracking, triaging, and crisis management
  • Understanding of Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, and Service Excellence methodologies and processes
  • Experience of SaaS vendors such as Google Apps, NetSuite, Salesforce, ServiceNow, and Workday preferred
  • Bachelor’s Degree Preferred or Equivalent Experience
  • Available to travel up to 25%
  • Reside in Central Timezone and work Central Timezone hours
Responsibilities
  • Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers, and establish yourself as a high-value resource to your customer stakeholders
  • Develop a trusted advisor relationship with our customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
  • Partner with internal Okta partners to align account activities with the customer's business case and strategy
  • Prepare and educate customers on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and business needs
  • Conduct periodic customer health-checks, identify renewal risk, and collaborate with internal teams to remediate and ensure a successful renewal
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Work with the sales team to properly sell and position Success Services
  • Obtain Okta Professional and Admin certifications upon joining the organization
Desired Qualifications
  • Experience in a SaaS organization
  • Experience in cloud architecture and SaaS, particularly in technology services and/or identity management
  • Experience with enterprise web technologies, security, and state of the art infrastructures
  • Experience with SaaS vendors such as Google Apps, NetSuite, Salesforce, ServiceNow, and Workday
  • Professional and Admin certifications from Okta