Senior Business Travel Consultant
Posted on 4/3/2024
TravelPerk

1,001-5,000 employees

Next-generation platform for efficient business travel management.
Company Overview
TravelPerk stands out as a leading business travel platform due to its comprehensive all-in-one system that balances the freedom of travelers with the control required by companies, saving time, money, and hassle. The company's competitive edge lies in its vast travel inventory, robust management features, 24/7 customer support, and advanced technology, all of which are designed with a consumer-grade aesthetic. Backed by investors who have supported tech giants like Zalando, Slack, and Twitter, TravelPerk is reshaping business travel with a comprehensive end-to-end solution.

Company Stage

Series D

Total Funding

$766.7M

Founded

2015

Headquarters

Barcelona, Spain

Growth & Insights
Headcount

6 month growth

13%

1 year growth

19%

2 year growth

100%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Management Consulting
Operations Consulting
Business Development
Consulting
Business & Strategy
Requirements
  • Expert knowledge of the Galileo Travel Booking systems (Flights, hotels, Trains, Car rental)
  • Previous experience as a Business Travel Consultant
  • A good communicator, well organized and used to working to tight deadlines while under pressure.
  • A positive and professional telephone manner.
  • Confident in interacting with clients and suppliers on the telephone.
  • Be proactive and take ownership of customer queries/complaints
  • Able to use one's own initiative to overcome problems.
  • Be flexible towards work requests and completing other tasks.
Responsibilities
  • To provide 7-star service to our customers
  • To be able to solo-work with no supervision using your own initiative
  • To assist all clients with travel bookings, amendments and cancellations and to process this in an efficient and competent manner.
  • Provide an excellent service via communications with customers and accuracy of bookings
  • Communicate with customers, whether this is by telephone, email or in person, in a professional and friendly manner.
  • To be aware of and act in accordance with all Company Quality Standard and Procedures.
  • Dealing with phone calls and email requests/queries from existing and potential clients.
  • Providing clients with suitable travel options and suggestions of the best way to meet their requirements.
  • Arranging all travel from flights, to car hire to hotels etc
  • Be involved in the ticketing processes for all travel; checking interline/ticketing agreements and the BSP website.
  • Proactively maintaining relationships with clients at all times.
  • Helping with any problems clients may have and provide the appropriate customer service throughout the entire process unsupervised.
  • Processing responses to clients within the companies agreed service level agreements.
  • To actively get involved in the process operated by the company and make suggestions on possible improvements.
  • To be part of the team and actively help and assist colleagues as needed.
  • To carry out all reissues and revalidations unsupervised. Provide assistance to other team members and quality check their work if required
  • To assist and help colleagues with their queries & questions unsupervised and offer solutions.
  • To support the Team Leader at all times.
  • To ensure all service level agreements are met before completion of shift.
  • To actively maintain the GDS Queues using Galileo
  • To mentor and actively support more junior members of the team