Senior Technical Product Manager

Job Description Summary

We are seeking a Senior Technical Product Manager to lead the development and deployment of Over-the-Air (OTA) product capabilities across our software subscription portfolio. This role will be instrumental in shaping the future of our digital product delivery, enabling seamless updates, feature rollouts, and data-driven enhancements for connected software-enabled products.
You will work closely with product managers, architects, engineering teams, and business stakeholders to define and execute the OTA strategy, ensuring scalability, security, and customer value.

Job Description

Responsibilities

• Conceptualize and build entitlement management-based products which will help faster activation of GEHC Subscription based products for customers.
• Strong understanding of W2W Subscription process like ITO, OTR and Subscription lifecycle management solutions and customer success to build unified view of subscription entitlements for a customer.
• Demonstrate superior product and industry knowledge and helps organization to gain the competitive edge in building and utilizing IOT and Over the Air update solutions
• Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback.
• Works with cross-functional teams to deliver features and major, complex products for Entitlement management solutions.
• Possesses a deep understanding of the technology stack and impact on final product.
• Conducts customer and stakeholder interviews and elaborates on personas.
• Demonstrates expert persuasion and influencing skills that ensure alignment between customer, product manager and engineering teams.
• Prioritize continuously in accordance with the understanding and validation of customer problems and needs.
• Demonstrates strategic expert level skills in problem decomposition and ability to navigate through ambiguity.
• Engages frequently (50% of the time) with the development team; facilitates discussions, provides clarification, story acceptance and refinement, testing and validation; contributes to design activities and decisions.

Translates unstructured or ambiguous work requests into actionable user stories and work units. Basic Qualifications

• Bachelor’s degree in computer science or in STEM” Majors (Science, Technology, Engineering and Math) or equivalent experience
• Experience working in an Agile environment
• Minimum of 5 years’ experience in the Software Development Lifecycle, Project Management, or IT/Digital operations

Desired Characteristics:

• Strong knowledge of software design and coding principles
• Experience working in an Agile environment
• Familiarity with versatile implementation options
• Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security

Business Acumen:

• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Demonstrates knowledge on technical topics, such as caching, APIs, data transfer, scalability, and security
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team and balancing value propositions for competing stakeholders.

Leadership:

• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Demonstrates clarity of thinking to work through limited information and vague problem definitions
• Influences through others; builds direct and "behind the scenes" support for ideas
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
• Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Participates in technical strategy planning.

Personal Attributes:

• Able to work under minimal supervision
• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
• Able to work well with global teams, including time-zone flexibility
• Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work.
• Able to effectively direct and mentor others in critical thinking skills.
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices.
• Finds important patterns in seemingly unrelated information.
• Influences and energizes other toward the common vision and goal.
• Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GEHC.
• Identifies how the cost of change weighs against the benefits and advises accordingly.
• Proactively learns new solutions and processes to address seemingly unanswerable problems.

Additional Information