Full-Time

Oncology Patient Specialist 2

Confirmed live in the last 24 hours

Inova

Inova

Nonprofit healthcare network with hospitals and services

No salary listed

Mid

Occoquan Historic District, VA, USA

In Person

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Customer Service
Requirements
  • High School Diploma or GED
  • 3 years of healthcare patient access experience or healthcare revenue cycle experience or 3 years of related oncology medical office experience
Responsibilities
  • Demonstrates an ability to mentor other team members on communication methods and skills to foster effective/positive communication.
  • Coordinates and provides pre-service instructions for patients having complicated or multiple examinations, tests and services; Recognizes situations when medical procedures may require securing additional patient information such as medical records/test results.
  • Reviews documented insurance benefits and patient liability in appropriate systems to prepare for patient counseling sessions; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with the billing or insurance processes.
  • Accurately transcribes order entry in the electronic medical record, based on physician written orders, when scheduling within the Cancer Center; Demonstrates knowledge of CPT and ICD codes in order to meet billing requirements when scheduling.
  • Maintains knowledge of current local, state, federal and third party regulatory requirements; Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives when/if necessary.
  • Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services such as medical assistance programs, loans and grants.
  • Presents clear and accurate information to customers when providing solutions to an issue; Generates alternative solutions that will meet customer needs/expectations; Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles; Conducts post-submission follow-up on alternative funding applications; Requests/secures balance due payments from patients in accordance with established policies and procedures.
  • May perform additional duties as assigned.
Desired Qualifications
  • 3 years Oncology experience

Inova Health System operates a network of hospitals, outpatient services, assisted living, and long-term care facilities in Northern Virginia and the Washington, D.C. area. It provides a wide range of medical services to a diverse community, focusing on high-quality patient care. Inova's hospitals have achieved Magnet status, which recognizes excellence in nursing. The organization employs over 25,000 staff members and aims to enhance community health by reinvesting its resources into medical services, research, and education. The Inova Health Foundation supports these efforts through fundraising and philanthropy, distinguishing Inova from other healthcare providers by its commitment to nonprofit principles and community-focused initiatives.

Company Size

N/A

Company Stage

N/A

Total Funding

$422.8M

Headquarters

Falls Church, Virginia

Founded

1956

Simplify Jobs

Simplify's Take

What believers are saying

  • Inova's expansion in Reston and Annandale increases healthcare accessibility in Northern Virginia.
  • The new subscription primary care model at Reston Row offers personalized healthcare services.
  • Inova L.J. Murphy Children's Hospital's top ranking boosts its reputation in pediatric care.

What critics are saying

  • AI integration with Abridge may pose data privacy and security challenges.
  • Subscription-based care at Reston Row might face resistance from traditional model patients.
  • New facility openings could strain Inova's resources and operational capabilities.

What makes Inova unique

  • Inova's Magnet status hospitals highlight its commitment to nursing excellence.
  • The partnership with Abridge showcases Inova's focus on AI-driven healthcare innovation.
  • Inova's nonprofit model emphasizes reinvestment in community health and medical research.

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Benefits

Health Insurance

401(k) Company Match

Tuition and Student Loan Assistance

Mental Health Support

Paid Vacation

Parental Leave

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