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Full-Time

IT Support Engineer

Posted on 3/16/2023

Transcarent

Transcarent

201-500 employees

Personalized, data-led on-demand health care app

Hardware
Consumer Software
Biotechnology
Healthcare

Compensation Overview

$80k - $100k

Junior, Mid, Senior

Chicago, IL, USA

Required Skills
Communications
Requirements
  • Put people first, and make decisions with the Member's best interests in mind
  • Are active learners, constantly looking to improve and grow
  • Are driven by our mission to measurably improve health and care each day
  • Bring the energy needed to transform health and care, and move and adapt rapidly
  • Are laser focused on delivering results for Members, and proactively problem solving to get there
  • Experience supporting end users in a corporate environment
  • Strong experience in Windows, Macintosh operating systems
  • Prior experience setting up laptops, understanding of onboarding/offboarding process
  • Familiar with computer hardware, has hands-on hardware troubleshooting experience
  • Working knowledge of network hardware and peripheral equipment
  • Understanding of networking concepts and familiarity with Telecom technologies
  • Working knowledge of identity management, SSO, and popular cloud applications
  • Experience with enterprise security products
  • Excellent English verbal and written communication skills
  • Excellent organizational and documentation skills
  • Be flexible and occasional after-hours project work required
Responsibilities
  • Actively participate in all projects / initiatives that either directly (laptop) or indirectly (backend) impact user experience
  • Help Install, configure, administer, monitor, troubleshoot, and support all internal users hardware (printers, mobile devices, laptops, and VOIP system) and software (operating systems and enterprise/non-enterprise applications)
  • Records IT issues, including troubleshooting steps taken, documents resolutions for future reference, and promptly responds to IT issues, as assigned
  • Provides timely and effective user support by remote or onsite assistance
  • Assists with management of user accounts, mailboxes, user folders, permissions, login scripts, and network group policies
  • Image laptops (MAC's & PC's)
  • Provides thorough troubleshooting, repair, and maintenance for computer and network equipment, and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems
  • Specific to the Chicago office location may require to be onsite in the office 2-3 days per week or based on manager discretion and business requirements

Transcarent, a leader in the healthcare technology sector, excels in creating a simplified, accessible health and care experience through its innovative consumer app. By leveraging predictive data analytics, the company connects users with personalized, on-demand care from a multidisciplinary team, improving quality while reducing healthcare costs. This focus on data-driven solutions and a commitment to high-quality care makes it an exemplary workplace for professionals passionate about transforming healthcare delivery.

Company Stage

Series D

Total Funding

$424M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

4%

1 year growth

3%

2 year growth

52%
Simplify Jobs

Simplify's Take

What believers are saying

  • Transcarent's rapid capital accumulation and high-profile partnerships indicate robust growth potential and market influence.
  • The acquisition of 98point6's AI-powered virtual care platform could significantly enhance Transcarent's technological capabilities and service efficiency.
  • Leadership appointments, such as the hiring of a new CFO and COO, suggest a strong and experienced management team driving the company's strategic vision.

What critics are saying

  • The competitive landscape in healthcare technology is intense, with numerous players vying for market share, which could impact Transcarent's growth.
  • Integration challenges with acquired companies like 98point6 may pose operational risks and affect service quality.

What makes Transcarent unique

  • Transcarent focuses on providing a unique health and care experience specifically tailored for employees of self-insured employers, setting it apart from traditional healthcare providers.
  • The company's strategic partnerships with major health systems and corporations like Walmart enhance its service offerings and market reach.
  • Transcarent's significant funding rounds, including a $200M Series C and $126M Series D, underscore strong investor confidence and financial stability.
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