INACTIVE
Full-Time
IT Support Engineer
Comprehensive health & care platform
Consumer Software
$80,000 - $100,000
Junior, Mid, Senior
Chicago, IL, USA
Required Skills
Communications
Requirements
- Put people first, and make decisions with the Member's best interests in mind
- Are active learners, constantly looking to improve and grow
- Are driven by our mission to measurably improve health and care each day
- Bring the energy needed to transform health and care, and move and adapt rapidly
- Are laser focused on delivering results for Members, and proactively problem solving to get there
- Experience supporting end users in a corporate environment
- Strong experience in Windows, Macintosh operating systems
- Prior experience setting up laptops, understanding of onboarding/offboarding process
- Familiar with computer hardware, has hands-on hardware troubleshooting experience
- Working knowledge of network hardware and peripheral equipment
- Understanding of networking concepts and familiarity with Telecom technologies
- Working knowledge of identity management, SSO, and popular cloud applications
- Experience with enterprise security products
- Excellent English verbal and written communication skills
- Excellent organizational and documentation skills
- Be flexible and occasional after-hours project work required
Responsibilities
- Actively participate in all projects / initiatives that either directly (laptop) or indirectly (backend) impact user experience
- Help Install, configure, administer, monitor, troubleshoot, and support all internal users hardware (printers, mobile devices, laptops, and VOIP system) and software (operating systems and enterprise/non-enterprise applications)
- Records IT issues, including troubleshooting steps taken, documents resolutions for future reference, and promptly responds to IT issues, as assigned
- Provides timely and effective user support by remote or onsite assistance
- Assists with management of user accounts, mailboxes, user folders, permissions, login scripts, and network group policies
- Image laptops (MAC's & PC's)
- Provides thorough troubleshooting, repair, and maintenance for computer and network equipment, and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems
- Specific to the Chicago office location may require to be onsite in the office 2-3 days per week or based on manager discretion and business requirements
Trascarent’s mission is to create a new, different, and better health and care experience that puts health consumers in charge, directly connecting them with high-quality care, transparent information, and trusted guidance on their terms – measurably improving member experience, increasing health outcomes, and reducing costs.
Company Stage
Series C
Total Funding
$298M
Headquarters
San Francisco, California
Founded
2020
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 31%INACTIVE