Key Account Manager

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care. 

Role Summary

As an Account Manager, you will serve as our clients' trusted advisor by providing strategic guidance on operational and product-related issues. You will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term business and revenue growth. You will ensure the delivery of exceptional service to clients and the achievement of business objectives.

You need to be great at networking and passionate about customer satisfaction, retention, and growth.

Responsibilities include but are not limited to: 

• Building deep and nurturing long-term relationships with clients and providing solutions that will help clients to meet their last-mile delivery needs.
• Expanding relationships with existing clients by continuously proposing solutions that satisfy their objectives.
• Analyzing customers’ performances to drive their growth and revenue generation.
• Collaborate with cross-functional teams, including sales, technical, and operational teams, to develop and deliver comprehensive solutions that meet customer requirements.
• Identify upselling and cross-selling opportunities within corporate accounts and work closely with the sales team to maximize revenue potential.
• Quickly resolving issues and problems faced by clients and dealing with complaint.
• Preparing regular progress reports and forecasts to internal and external stakeholders using accurate account metrics.
• Constantly creating revenue-generating channels from Cross Selling and Upselling streams.
• Stay updated with industry best practices and advancements, and share knowledge with the team to drive continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's degree preferred).
• 3+ years of sales or account management experience (preferably in e-commerce and/or e-fulfillment).
• Knowledge of and experience in CRM systems is a must.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead and motivate a team.

Proficiencies 

• Fluent in English; proficiency in Arabic is an advantage.
• Be articulate and accustomed to dealing with clients on a one-to-one basis.
• Proficiency in MS Office , CRM software and data analysis.
• Have in-depth experience in Customer Relationship Management.
• Strong work ethic and a customer-centric mindset.
• Excellent communication and presentation skills.