Full-Time

Global Support Desk Team Lead

Updated on 5/17/2024

Parallel Wireless

Parallel Wireless

501-1,000 employees

OpenRAN software supporting multiple wireless technologies

Data & Analytics
Hardware

Mid

Nashua, NH, USA

Required Skills
PowerShell
Microsoft Azure
Communications
Linux/Unix
Requirements
  • Prior work experience at a company with 700+ users and multiple sites
  • 3 years’ experience leading a Helpdesk team of 5+ employees
  • Excellent interpersonal skills
  • Able to work with minimum supervision and be self-motivated
  • Strong interpersonal, organizational, and problem-solving skills
  • Willingness to work outside normal business hours when needed
  • Ability to actively participate in team development
  • Capability to think outside the box
  • Strong written and verbal communication skills
  • Willingness to support global multisite environments
  • Hands-on experience with MS O365, MS InTune, Entra ID, Active Directory
  • Hands-on experience with Linux and MacOS are a plus
  • Scripting experience with Powershell is a plus
  • Knowledge of ISO 27001 and NIST 800-171/CMMC 2.0 are a plus
  • US Citizen
Responsibilities
  • Supervise and manage daily operations of the helpdesk
  • Develop and maintain detailed and accurate documentation
  • Provide problem management and troubleshooting support
  • Track and manage department subscriptions, licenses, services, and contracts
  • Support user account maintenance using Active Directory, Azure AD
  • Configure, deploy, maintain, troubleshoot, and support laptops, desktops, printers, and mobile devices
  • Draft, update, and maintain IT Operation SOP, user documentation, usage policies, training guides, and procedures
  • Mentor and develop Technical Services staff
  • Conduct regular standup meetings with the team

Parallel Wireless offers an ALL G OpenRAN software platform that supports 5G, 4G, 3G, and 2G technologies, aiming to change deployment economics for wireless networks and providing wireless connectivity for global MNOs. Their solutions enable open, secure, and intelligent RAN architecture and have been recognized with over 74 industry awards.

Company Stage

Series A

Total Funding

$20M

Headquarters

Nashua, New Hampshire

Founded

2012

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

-23%

Benefits

Comprehensive benefits - Our benefits are competitive and designed to foster and encourage good health, peace of mind, and long- term financial security for our team members around the globe.

Growth and lifestyle - We support you with everything from flexible/remote working arrangements, a comprehensive global mobility program to support your career growth, and paid time off so you have time to rest and recharge!