Senior Manager

What is the opportunity?

IGA CUSO Governance is primarily responsible for

(1) oversight on intragroup engagements for RBC CUSO;

(2) ensuring that the governance related to RBC outsourcing arrangements (Internal Standards & Regulatory Requirements) is respected;

(3) ensuring the effective monitoring of all RBC US CUSO outsourcing arrangements; and

(4) supporting the development, implementation, and management of supplier relationships to help manage risks and regulatory compliance of RBCUS CUSO’ IGA relationships.

This role will manage and oversee the risks of outsourcing arrangements as part of RBC's internal control framework and will primarily act as a consultant to the business leaders to monitor supplier performance and close gaps and ensure compliance with the supplier management program.  You will work in a global team environment and be a SME to our business partners, work with various RBC US CUSO stakeholders throughout the supplier management lifecycle to ensure compliance of the Intragroup supplier services within the RBC Framework, corporate policies, and regulatory requirements (global and local).

What will you do?

Risk Management

• Support the implementation of RBC’s third party risk management policy and supporting standards for global supplier / intragroup relationships, executing to the requirements and regulations for suppliers specific to the geography.
• Support engagement owners with the supplier risk management assessment process by acting as a subject matter expert to ensure risks associated with the arrangement and service are fully assessed and documented in the supplier risk system.
• Provide effective challenge and oversight on activities performed by the 1st Line of Defense throughout the third party life cycle. As a subject matter expert, identify issues or gaps and raise improvement opportunities to engagement owners or other stakeholders, where possible.
• Partner with the 2nd Line of Defense in addressing requests related to third party and intragroup supplier requirements from regulators (e.g. FRB, OSFI, , etc.) and/or internal audits

Relationship Management

• Ensure that the governance related to RBC outsourcing arrangements (Internal Standards & Regulatory Requirements) is respected.
• Build strong and trusted partnerships with business leaders and suppliers facilitating interaction, monitoring customer satisfaction and driving continuous improvement initiatives to deliver value

Contract Management

• Ensure the compliance of arrangements with the Enterprise Policy on Third Party and Intra-Group Service Providers. In order to support this activity, and ensure the compliance with local regulations at the time of the on boarding and also as continuous follow-up. Will support the internal stakeholders in order to respect and deploy the applicable documentation and processes (SRMA, Exit Strategy, SLA, IS, …).

Reporting, Analytics, Market Intelligence

• Review summaries of the outsourcing risk assessments and ensure that it takes into consideration RBCUS CUSO specific structure and risks.
• Provide appropriate support to stakeholders to analytics of all outsourcings, including by receiving periodically and upon request, reports from the relevant reporting team that include, at least, a summary of the risk assessment and performance monitoring and challenge the reports as appropriate. 
• Stay informed of changes in the regulatory landscape and participate in regulatory change discussions across the lines of defense, as needed.

What you need to succeed?

Essential

• Relevant university degree
• Relevant industry working experience with 8 - 10 years of experience
• General knowledge of factors affecting business

Desirable

• Project Management experience
• Excellent communication skills, both verbal and written – ability to draft effective communications, with exceptional grammar, spelling and proofreading skills
• Ability to work independently with minimal supervision.
• Strong interpersonal skills
• Problem solving skills
• Detail oriented and a high level of accuracy
• Analytical skills with the ability to conduct advanced analysis

Technical

• Advanced computer skills including proficiency in MS Office (Excel, Word, PowerPoint), Adobe and the ability to learn new tools
• Knowledge of basic contract law, experience working with contract terms and conditions, familiarity with contract management processes
• Facilitation and Change management skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

#LI-KA2

Job Skills

Communication, Data Gathering Analysis, Effectiveness Measurement, Ethical Business, Fraud Management, Internal Controls, Long Term Planning, Relationship Management, Results-Oriented, Risk Management, Risk Oversight, Strategic Thinking

Additional Job Details

ROYAL BANK PLAZA, 200 BAY ST:TORONTOTorontoCanada37.5Full timeCUSORegularSalaried2025-09-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.