About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care.

Kindbody’s clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. 

Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

About the Role 

As an experienced Practice Coordinator, reporting to the Practice Manager you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. This role is a full-time position and is based out of our Minneapolis Clinic located at 138 N 2nd St, Minneapolis, MN 55401.

This is a full time position and the hours are Monday-Friday 8:30am-5pm with possible weekend hours due to retrievals/cycle visits.

Responsibilities:

Front Desk

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to our guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody

Scheduling & Billing

• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Sell packages, products and memberships
• Other duties and projects as assigned

Who You Are

• 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
• A passion for women’s health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Nice to Have:

• Experience in handling medical and insurance billing
• Desire to be actively involved in events
• Experience in front desk sales