Full-Time
Senior Customer Technical Support Specialist
Help Desk
Akima
1,001-5,000 employees
Federal contractor delivering facilities, IT, logistics
Compensation Overview
$65k - $72.5k/yr
Dahlgren, VA, USA
In Person
Travel is less than 10%.
Bachelor's
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- Six years of professional experience in industry, federal, or Department of Defense help desk support.
- Experience using help desk tools such as BMC Remedy, BMC Helix ITSM, or ServiceNow.
- Information Assurance Technical Level III with a Tier 5 investigation.
- Handle escalated and complex technical issues that cannot be resolved by entry-level and follow-up support.
- Provide advanced troubleshooting for hardware, software, and network systems.
- Assist with equipment provisioning.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, MS-900, or MD-102 certifications.
Akima provides services to the U.S. federal government across facilities, IT, logistics, protective services, systems engineering, mission support, FF&E, and construction. It delivers contracted, integrated services to help government missions succeed. As a subsidiary of NANA, an Alaska Native Corporation, Akima aims to create long-term value for its parent while achieving superior outcomes for customers, guided by Iñupiat values. Its differentiators include Alaska Native ownership, a broad multi-domain service footprint, and a focus on federal missions; its goal is to support customer missions and sustain value for NANA and the Iñupiat community.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Colorado Springs, Colorado
Founded
1995
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Simplify's Take
What believers are saying
- Akima ranked 31st on Washington Technology’s 2025 Top 100 contractors list.
- FDA awarded Akima Secure Technologies a $9.8 million sole-source contract in September 2025.
- Army and Air Force wins, including $73.3 million ERDS and $369 million T-7A work, sustain growth.
What critics are saying
- Akima Facilities Operations faces a 2026 IAM union election at Fort Lewis.
- Bowhead protested Akima’s Letterkenny task order on March 31, 2026, showing award volatility.
- Heavy reliance on federal sole-source work exposes Akima if 8(a) preferences tighten.
What makes Akima unique
- Akima won 8(a) sole-source ERDS work for Army on September 18, 2025.
- Akima combines facilities, logistics, IT, aerospace, and construction across 11,000 employees.
- Pinnacle acquisition added defense training and sustainment depth, including Air Force T-7A programs.
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Benefits
401(k) Retirement Plan
401(k) Company Match
Company News
Akima, a federal government solutions provider, has appointed Lauren Cates as vice president of business development for its Emerging Markets Group. Cates will lead growth strategy and expand the company's presence in delivering mission-critical technologies to government and military customers. Cates brings over 15 years of federal contracting experience. She previously led Indigo IT's growth team, securing major contracts in cybersecurity, cloud and enterprise IT services, and spent more than a decade with Bowhead Family of Companies managing billion-dollar pipelines. Akima, a subsidiary of Alaska Native Corporation NANA, employs over 11,000 people and delivers solutions across IT, logistics, aerospace and construction. The company ranked #31 on Washington Technology's 2025 Top 100 government contractors list.
Akima, a federal government contractor, has appointed Marcus Lopez as chief operating officer. Lopez will report to president and CEO Bill Monet and oversee operational excellence and customer delivery. Lopez brings over 30 years of experience in government and commercial sectors. Most recently, he served as president and chief growth officer at Belcan, a Cognizant company, where he led the integration of a $20 billion enterprise. Previously, he headed ManTech's Advanced Research Technology Business Unit. A former US Navy officer and pilot, Lopez commanded an elite strike/fighter squadron. Akima is a subsidiary of NANA, an Alaska Native Corporation, employing 11,000 people and delivering solutions in IT, aerospace, construction and other areas. The company ranked 31st on Washington Technology's 2025 Top 100 government contractors list.
Akima has entered into a definitive agreement to buy Pinnacle Solutions, Inc., a provider of training and sustainment products and services to defense