We are looking for full stack expert .NET Software Support Engineer with strong development background that are always learning, supporting our business applications, and adapting to the ever-evolving technical landscape.

Essential Functions:

• Ability to understand code and to write your own for automation tasks

• Experience with handling and supporting live production incidents.

• Excellent application debugging and infrastructure troubleshooting skills.

• Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure.

• Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.

• Monitor application performance and make recommendations to improve overall application proficiency.

• Investigate and resolve production issues with application and environment.

• Deep dive and conduct root cause analysis of application problems and provide resolution in a timely manner

• Contribute to process improvements with an automation focus

• Fine tune existing or develop new custom internal tools for application monitoring.

• Triage, prioritize, and resolve or escalate inbound support cases in timely manner.

• Contribute to knowledge base to disseminate product knowledge throughout the company.

• Participate in weekend on-call rotation for production support.

• Strong written and verbal communication skills

• Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team

• Strong organizational and Project Management skills

Requirements:

• Requires Bachelor’s degree in computer science.

• 5+ years of hand-on experience in application and technical support role in live production environment.

• Experience developing and supporting web-based, web services, and database driven applications

• Experience in API management tools like Akana, Mashery, Apigee

• Experience in monitoring infrastructure performance using standard performance monitoring tools (Perfmon, ProcDum, DebugDiag, JMeter, JCconsole, etc.)

• Experience in working with AWS stack.

• Experience with automation using PowerShell, Python scripting or similar technologies.

• Strong customer service and communication skills

• Extensive experience with Splunk or similar log monitoring tools

• Experience with monitoring tool development (Java /JavaScript framework/Elastic /log stash /Kibana)

• Experience with AppDynamics and CloudWatch or similar APM monitoring (New Relic, DynaTrace, etc.)

• Preferred experience with Microsoft Technologies C# .Net 4.5 or above, SQL Server 2016

Pay Range: $87,945.00 - $162,360.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

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