Who we are looking for:

The Business Operations Coordinator supports the functions of client finance and project management within the Performance Marketing practice. This role will be responsible for executing and maintaining standardized processes to ensure consistency and efficiency across all departments. This role will also support with financial activities including managing and reconciling budgets as well as identifying discrepancies and implementing recommended solutions. This position will be led by Business Operations management and will work closely with the Client Services group (project management and account management).  

What you’ll do:

Financial Management:

• Ensure client/project revenue and forecast are accurately and timely submitted
• Ensure project budgets in Workday (ERP system) are aligned with revenue and billing schedules
• Create, manage and reconciles 3rd party POs according to media plan
• Manage media vendor accounting relationships
• Liaise with accounts payable and finance, as needed

Systems Management:

• Serve as Local Admin of primary task/work management system, Monday.com
• Partner with Regional Admin and Monday.com Product teams on new, available functionality and assist with identifying opportunities to implement at the local level
• Lead the development of all rollout plans and training materials
• Lead internal task force comprised of Project Managers
• Serve as Super User and on the Key User Network for primary project/finance system, Workday
• Attend all workshops and training sessions around new functionality and optimizations, and report back to Business Operations management on how to best rollout at a local level
• Manage internal Workday support channel, assisting resources with various troubleshooting needs ranging from correcting timesheets to updating staff plans

Resource Management:

• Manage project staffing and resource forecasts on assigned client projects
• Provide utilization & capacity reporting to leadership, identifying data trends & risk mitigation strategies

Who you are:

• Hospitable | Brings a warm, kind spirit to the day and values building relationships with people – both internal and external.
• Strong Communicator | You must be able to provide transparency and communicate clearly to your team while also to our clients.
• Process Oriented | Can understand (or challenge) defined processes and institute steps to manage work across the process.
• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must champion team environments that are comfortable and encouraging.
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful.

What you’ll need:

• Minimum 1-3 years operations/project management experience (media budget management experience preferred)
• Knowledge of project management and resource management systems (Monday.com and Workday experience strongly preferred)
• Experience working directly with senior managers to present ideas, concepts and strategic direction to internal teams
• Ability to handle sensitive and confidential information

What we offer: 

• Passionate, driven people | We champion a culture of people that do extraordinary work.
• Consciously cultivated culture | We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery.
• Competitive benefits | What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness.
• Growth-minded opportunities | We aim to nurture a culture of real-time feedback, growth-oriented mindset and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally.

VML is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or other protected group status. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.