Full-Time

Entry Level Operations Training

Confirmed live in the last 24 hours

Centria Autism

Centria Autism

1,001-5,000 employees

Provides ABA therapy in multiple states

Compensation Overview

$20 - $22Hourly

Entry

Dearborn, MI, USA

Work location may vary on a case-by-case basis, including a company facility or community.

Category
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • High School Diploma or equivalent, minimum requirement
  • Previous experience in a customer service role
  • Basic computer skills and working knowledge of tablets/iPads
  • Laptop
  • G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
  • ABA Platforms, preferred
  • Ability to follow written instructions
  • Ability to use computers and computer/software programs
  • Proficiency in PC software, including virtual meeting platforms
  • Strong attention to detail with the ability to do repetitive things in a precise manner with attention to detail and quality
  • Ability to interpret and implement verbal and written clinical protocols
  • Ability to accept constructive feedback and develop expertise and skillsets accordingly
  • Effective time management skills and the ability to manage multiple tasks at once
  • Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members
  • Ability to adhere to organizational policies and procedures
  • Commitment to maintain client confidentiality and adhere to HIPAA laws
  • Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, and technology, and training to perform job responsibilities to the required standard
  • Effective communication skills, both written and verbal, with clients, internal and external stakeholders
  • Strong cultural competency with the ability to remain flexible and open-minded
Responsibilities
  • Open/close center when needed.
  • Greet new and existing clients and other visitors to the center and give tours when necessary.
  • Complete any related administrative tasks such as providing printed materials, etc.
  • Work with Operations Director to maintain center supply inventory and ensure staff has the required items to operate.
  • Ensure the center is clean, attractive, and safe for team members and clients, and report to others as needed.
  • Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
  • Maintain records to ensure compliance with local, state, and federal mandates.
  • Receive deliveries, as needed.
  • Ensure documentation is completed on time and following established Centria procedures.
  • Appropriately report all critical incidents and safety concerns in accordance with payor requirements and Centria's reporting policies.
  • Maintain a clean, safe, and organized environment to effectively work with the client and provide therapy services.
  • Ensure required company postings are displayed in an appropriate area.
  • Partner with the Operations Director to ensure team members adhere to best practices and show up on a timely basis.
  • Partner with Operations Director to ensure effective communication with families and Behavior Technicians.
  • Partner with Operations Director to ensure client and Behavior Technicians schedules are maintained and up to date in Centria EMR system.
  • Be a go-to person for general center-related questions. Able to either answer their questions or connect them with someone who can.
  • Ensure state and Centria guidelines and policies are followed, and incidents documented and escalated to the appropriate parties as necessary.
  • Maintain compliance and acquire technical knowledge by completing required training and attending meetings. Adhere to Centria's established policies and procedures.
  • Participate in an agency-wide Compliance Program to ensure services are consistent with the individual's authorized services.
  • Follow guidelines, i.e., mandated reporting, compliance, and company guidelines.
  • Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
  • Responsibility to report violations of Company policies or the Code of Conduct.

Centria Autism is a foremost provider of ABA Therapy, specializing in Applied Behavior Analysis to support individuals with autism across several key states such as Arizona, California, Michigan, and Texas. Their extensive reach and focused approach in utilizing evidence-based treatments positions them as industry leaders, making it an excellent workplace for professionals dedicated to developmental therapies. The environment fosters continuous learning and growth within a specialized field, offering a unique opportunity to contribute to significant, positive impacts in many lives.

Company Stage

Grant

Total Funding

$8M

Headquarters

Farmington Hills, Michigan

Founded

2009

Growth & Insights
Headcount

6 month growth

22%

1 year growth

6%

2 year growth

22%