About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won’t get elsewhere.

Role Description:

The sales operations analyst is a part of the Business Operations Team. He/she is responsible for providing internal support to the Symphony Sales Department as well as all other departments in the development and implementation of solutions and processes as needed. The role also involves participation in worldwide projects and input in setting sales operations policies along with the team.  The analyst will work closely, in a team environment, with members of the Sales and Marketing departments in their day-to-day operations and serves as a liaison to the IT department regarding specific technology matters. The ideal candidate will have some salesforce.com experience and previously worked at another Software as a Service (SaaS) company.

 Responsibilities:

• Define, design, and interpret reporting to deliver insights & recommendations across the organization
• Identify, triage, and troubleshoot operational issues and optimize infrastructure/systems/processes for scale
• Work closely with the finance team to ensure accurate numbers and reporting across all systems
• Train/educate users on internal applications and new deployments for best practices
• Develop and document processes and onboarding material, maintain as necessary
• Collaborate cross-functionally with teams across the organization
• Work on projects alongside the rest of Sales Operations / Business Operations team

Required Qualifications:

• Ability to utilize and understand the firm’s business operations technology system and initiatives, including the external website, department Intranet, social media platforms, CRM, e-marketing software, marketing databases and other marketing technology. 
• Creative problem solver
• Strong analytical skills
• Attention to detail
• Self-motivated, independent, quick learner

Required Qualifications:

• Bachelor’s degree in Marketing, Business Management, or related field. 
• 5+ years experience in a similar role, with a track record of successfully launching products/services to market.
• High attention to detail and quality, even when working at speed.  
• Experience of go-to-market strategies.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and with different teams globally.
• Analytical mindset with the ability to gather and interpret data to drive decision-making.
• Experience in Financial services is a must.
• Proficiency in marketing automation tools, CRM systems, and analytics platforms.

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.