Full-Time
Director of Industrial Service Operations
Kelvin Group
51-200 employees
Provides mechanical services and compliance solutions
No salary listed
Expert
Levittown, PA, USA
- 10+ years’ experience in a technical/equipment service management role with industrial refrigeration customers.
- A technical degree or commensurate experience in industrial/commercial/technical field service.
- Able to provide business support to a multi-location team efficiently and accurately.
- Ability to measure and drive team performance to maximize department goals.
- Experience driving process improvements within multi-location and remote teams.
- Able to multi-task and work under pressure.
- Self-motivated manager and highly organized.
- Must be able to work independently and create technical support plans for custom engineered systems and OEM equipment.
- Computer literacy including knowledge of ERP systems, CRM software, MS Office, and ability to quickly learn new software.
- Advanced OEM equipment knowledge and training.
- Must complete all required safety and equipment training to visit/manage field service personnel.
- Must possess excellent customer service skills and have a strong drive to learn and develop in service operations management.
- Overseeing the regional field service management team and technical managers with their daily business operations.
- Develop and implement the industrial field service plans within the Business Unit.
- Drive service department policies and technician development plans with the regional service managers.
- Primary management liaison with the engineering and project management team on operational issues within the business segment.
- Responsible to track and communicate backlog priorities to the leadership/key stakeholders for review and actions.
- Providing full staffing and management plans for the field service functions within the service organization, including system commissioning technicians.
- Driving field service program best practices and use of service software/tools.
- Developing and implement training/mentoring plans for the service managers.
- Setting goals and objectives for service managers and service team members for achievement of operational results.
- Driving a customer focused service strategy to drive organic business growth.
Kelvin Group specializes in providing mechanical services that are essential for industrial and commercial operations. Their services include the design, installation, maintenance, and testing of mechanical systems, ensuring that these systems meet safety and compliance standards. They focus on sectors such as food and beverage, pharmaceuticals, healthcare, and education, offering comprehensive solutions that cover everything from process safety management to environmental compliance and non-destructive testing. What sets Kelvin Group apart from its competitors is their ability to deliver turnkey solutions that address all aspects of mechanical system management, helping clients meet regulatory requirements effectively. The company's goal is to support businesses in achieving and maintaining high standards of health, safety, and environmental compliance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Wilmington, Massachusetts
Founded
N/A
Simplify's Take
What believers are saying
- Acquisition of JS Compliance enhances expertise in process safety management.
- Integration of Dahms Refrigeration boosts energy-efficient solutions in industrial refrigeration.
- Strategic acquisitions align with industry consolidation trends, expanding market reach.
What critics are saying
- Integration challenges may lead to operational inefficiencies.
- Rapid expansion could dilute company culture and affect employee morale.
- Increased competition in refrigeration services may pressure pricing strategies.
What makes Kelvin Group unique
- Kelvin Group is a leader in industrial and commercial mechanical services.
- The company focuses on process safety management in food and beverage industries.
- Kelvin Group has a strong presence in the Mid-Atlantic refrigeration market.
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Benefits
Professional Development Budget
Company News
Kelvin Group, which is backed by Southfield Capital, has acquired JS Compliance LLC, a Magnolia, Texas-based process safety management and risk management consultancy within the food and beverage manufacturing and logistics industries.
/PRNewswire-PRWeb/ -- Kelvin Group ("Kelvin"), the leading national provider of industrial and commercial mission-critical mechanical services, process safety...
Kelvin Group and Southfield Capital announce RD&S's Strategic acquisition of GMS Services, LLC.
Kelvin Group, supported by Southfield Capital, has acquired Dahms Refrigeration Services (DRS), a provider of industrial and commercial refrigeration services based in Norristown, PA. This marks Kelvin's eleventh acquisition under Southfield and will integrate DRS into its RD&S business unit. The acquisition enhances Kelvin's service capabilities in the Mid-Atlantic and supports growth and innovation opportunities. No financial details were disclosed.
With the acquisition of Dahms, we're enhancing our service offerings in the Mid-Atlantic market and reinforcing our position as a leader in the industry