Deputy CIO-Chief Enterprise Officer

Job Description

The Deputy CIO – Chief Enterprise Officer will act as a strategic partner and advisor to the Chief Information Officer, providing high-level support to drive key initiatives and manage critical projects. This role requires a dynamic and highly organized individual who excels in managing complex processes, facilitating communication, and ensuring the successful execution of the CIO’s strategic objectives.

The Deputy CIO – Chief Enterprise Officer is responsible for overseeing and managing department IT directors who lead smaller IT departments across various City departments. This role serves as a liaison between the central Office of Innovation and Technology and individual department IT operations, ensuring alignment of IT strategies, operational efficiency, and technology innovation within smaller, diverse City departments. The Deputy CIO – Chief Executive Officer will collaborate with the Chief Information Officer to implement IT policies, manage department-specific projects, and support strategic technology goals across all departments.

The Deputy CIO – Chief Enterprise Officer is a key leadership role is a key leadership role responsible for managing organizational transformation and ensuring the resilience of the City’s IT infrastructure. This role focuses on leading city-wide IT change management initiatives, including the adoption of new technologies and processes, while developing and implementing a robust COOP to safeguard IT operations during emergencies or disruptions. The Deputy CIO – Chief Enterprise Officer will work closely with department heads, IT staff, and external stakeholders to ensure seamless change execution and business continuity.

Essential Functions

Leadership and Supervision of Department IT Directors: Directly manage department IT directors within over 25 IT departments across the City. Provide leadership, guidance, and support to ensure alignment with the City’s overall IT vision and strategy.

IT Strategy Execution: Collaborate with the CIO to ensure each department IT unit executes its own IT strategy in harmony with the City’s broader strategic objectives, including cybersecurity, digital transformation, and service delivery improvements.

Departmental IT Operations Oversight: Oversee the operations of smaller IT departments, including software development, infrastructure support, cybersecurity, and service management. Ensure IT departments deliver consistent and reliable services to their respective departments.

Cross-Department Collaboration: Foster a culture of collaboration between department IT directors and the central Office of Innovation and Technology. Facilitate the sharing of best practices, technology resources, and unified approaches to problem-solving.

Technology Innovation: Promote technology innovation within smaller departments by identifying emerging trends and recommending technologies that enhance operational efficiency and service delivery.

Performance Management and Metrics: Develop and track key performance indicators (KPIs) for each department IT director. Evaluate department-level IT services, identify areas for improvement, and promote accountability in achieving technology goals.

Vendor and Contract Management: Support department IT directors in the selection and management of technology vendors and service contracts. Ensure compliance with city procurement policies and oversee contract negotiations.

COOP & Disaster Recovery Development and Oversight: Lead the development, implementation, and maintenance of the City’s IT Continuity of Operations Plan (COOP). Ensure the City's critical IT services can continue to operate during emergencies, disasters, or disruptions.

Risk Management: Identify potential risks related to change initiatives and IT continuity. Work with the CIO and relevant teams to develop risk mitigation strategies, ensure preparedness, and implement preventative measures.

Organizational Impact Analysis: Assess the impact of IT changes on various departments, processes, and staff. Collaborate with department leaders to minimize negative impacts and ensure smooth transitions.

IT Disaster Recovery Planning: Oversee the development and maintenance of disaster recovery plans that align with COOP. Ensure these plans are regularly updated, tested, and ready for deployment in the event of a crisis.

Business Continuity Exercises: Coordinate and lead regular business continuity and disaster recovery drills for IT teams and departments. Evaluate the results of these drills and make necessary updates to plans and protocols.

Performance Metrics and Monitoring: Establish and monitor key performance indicators (KPIs) for change management initiatives and continuity planning. Track progress and effectiveness of change efforts and ensure COOP protocols meet operational standards.

Crisis Leadership: Act as a primary point of contact for IT leadership during disruptions or emergency situations. Provide guidance and direction during the activation of COOP and ensure that IT services are restored or maintained.

Additional Duties

• Perform other duties as requested.

Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science or comparable leadership and experience totaling at least 10 years is required.

• Experience: Minimum of 8-10 years of progressively responsible IT management experience, including 3-5 years in a leadership role managing IT departments or units. Experience managing multiple smaller IT departments within a large organization is highly desirable.
• Leadership Skills: Strong ability to lead and manage multiple teams and department directors. Experience in mentoring leaders, managing cross-functional teams, and fostering collaboration across departments.
• Communication Skills: Excellent verbal and written communication skills. Proven ability to convey technical concepts to non-technical stakeholders and build strong relationships with department heads.
• Technical Knowledge: Broad understanding of IT infrastructure, software development, cybersecurity, and digital services. Experience in government IT management is a plus.
• Project Management: Demonstrated experience in managing and executing complex IT projects with department-level impact. Familiarity with project management methodologies (Agile, PMP) is a plus.
• Analytical and Problem-Solving Skills: Ability to analyze department-level technology challenges, recommend solutions, and implement effective strategies.
• Collaboration: Proven ability to work in a matrixed environment and coordinate IT efforts across multiple departments with diverse needs and goals.
• Budgeting and Resource Management: Strong financial acumen with experience managing IT budgets, contracts, and resource allocation.

Preferred Attributes

• A collaborative leader with a deep understanding of government operations and the unique challenges facing smaller IT departments.
• Ability to build trust with department leaders and city officials, fostering strong relationships and partnerships across the City.
• Commitment to equity, accessibility, and innovative service delivery through technology.

Key Outcomes

• Successful alignment of department-level IT operations with the City’s broader strategic goals.
• Improved coordination and resource-sharing among smaller IT departments.
• Enhanced IT service delivery and support for smaller City departments.
• Strengthened relationships between department IT directors and the central Office of Innovation and Technology.
• Effective execution of department-specific IT projects within defined timelines and budgets.
• Commitment to continuous assessment and improvement with experience identifying, establishing, and reporting on key performance metrics.
• Experience leading organizational and/or technology change initiatives with a strong emphasis on relationship-building, collaboration, and shared stewardship.
• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment

Desirable Skills and Abilities

• Experience in IT planning, strategy, and architecture that supports an organization’s business needs and operations, with the ability to plan and execute initiatives strategically, tactically, and expansively.
• Experience with budgeting, financial planning, and business operations.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated conflict resolution, influence, and/or consensus-building.