LMS Coordinator

Position Title: LMS Coordinator
Location:  Dallas, TX, Austin, TX, or Chicago , IL

Your role

As part of the Global Operations Training team, the Learning Management and Training Department Coordinator will be responsible for managing the structure and organization of training programs, overseeing reporting and dashboards, and handling policy development and document management. This role requires strong organizational skills, excellent communication abilities, and the capacity to align training initiatives with regional and business unit needs. The coordinator will write and own the learning and process management SOPs, ensuring alignment with the company's training needs, global programs, and policies. This role will report directly to the Global Operations Training team but will have oversight of regional training teams, driving the roadmap and ensuring consistency across all training initiatives.

What you’ll do 
Training Program Management
•    Develop and maintain the structure of training programs, including naming conventions and organizational frameworks.
•    Oversee the US training program and ensure alignment with regional training initiatives.
•    Drive the training roadmap for regional teams, ensuring consistency and alignment with global objectives.
SOP and Documentation
•    Create, maintain, and own the Operations Learning Management System Standard Operating Procedures (SOPs) to ensure consistency and alignment with global training needs.
•    Manage the development and maintenance of operational guides.
•    Ensure all training activities adhere to the LMS SOP.
Reporting and Dashboards
•    Generate and manage reports and dashboards to track training progress and outcomes.
•    Provide insights and data to support decision-making processes.
Regional and Business Unit Alignment
•    Ensure alignment of training programs with regional needs and business unit requirements.
•    Oversee regional training initiatives and provide support to ensure consistency and effectiveness.
•    Provide guidance and support to regional training teams.
•    Monitor and evaluate the effectiveness of regional training initiatives.
Digital University Administration
•    Oversee the daily operations of Digital University, including user support, compliance management, and content updates.
•    Track, monitor, and report on training programs, including participation, completions, certifications, and evaluations.
•    Regularly review and update content, ensuring outdated materials are archived or inactivated to maintain the platform’s relevance and effectiveness.
•    Coordinate the translation and implementation of translated training materials into the LMS program design.
Policy Development and Document Management 
•    Partner with policy owners to keep policies, procedures, SOPs, and other internal documents current and aligned with the organization’s goals and legal requirements.
•    Maintain the centralized SharePoint repository for easy access and updates.
•    Ensure version control and document tracking
•    Ensure effective communication of policies to relevant employees 
•    Conduct reviews and coordinate documents across regions and departments to ensure they meet current standards and regulations
•    Engage with key stakeholders to ensure policies remain relevant and effective
•    Manage and act as Operations department platform administrator for ServiceNow corporate policy and knowledgebase platform.
•    Manage annual or biennial procedure and policy review process with Global Process Owners and administer policy acknowledgment process for employees.

What you’ll need

•    Education: Bachelor's degree in Education, Training, Business, or a related field.
•    Experience: Minimum of 3 years of experience in training coordination or a related role, preferably within a global organization.
•    Skills:
•    Excellent written and verbal communication skills.
•    Strong organizational and multitasking abilities.
•    Proficiency in using learning management systems and reporting tools.
•    Ability to work collaboratively with cross-functional teams.
•    Attention to detail and a proactive approach to problem-solving.
•    Personal Attributes:
•    Adaptable and flexible
•    Proactive and results-oriented
•    Strong leadership qualities
•    Empathetic and supportive

A bit about us 
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.