Card Payment Disputes Adviser
Posted on 5/5/2023
Remote • United Kingdom
Experience Level
  • In applying for this role it is essential that you have 6 months or more of experience in working in Mastercard Card Payment Disputes - please note that applications without this experience will be declined
  • We cannot sponsor Visas for this role
  • You'll be using a full set of tools to build a timeline of a customer's Goods and Services disputes claim
  • Communicating with our customers effectively and with empathy and securing the right outcomes for them
  • Making fair decisions based on your high quality investigation, in line with external regulations and internal policies
  • Engaging with the Mastercard chargeback process through to second presentments
  • Being a point of escalation for the wider team and providing knowledge sharing through being a subject matter expert on the full chargeback process
  • Identifying and supporting our vulnerable customers in relation to their dispute claims
  • We'll provide you with a Macbook laptop on your first day. There's no need to supply your own

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
  • Competitive salary
  • Flexible working hours
  • Work from home
  • Stock options
  • 32 days of paid vacation and public holidays per year
  • Health insurance
  • EAP
  • Learning budget
  • Home office stipend
  • Paid parental leave