Technical Services Manager
Posted on 3/26/2024
INACTIVE
LinkedIn

10,001+ employees

Professional networking and career development platform
Company Overview
LinkedIn operates as a comprehensive professional networking platform, designed to facilitate career development and professional connectivity. It allows users to create and share their professional profiles, which include details like work experience, education, skills, and achievements. LinkedIn serves as a dynamic space for job seekers to find job listings, for recruiters to discover potential candidates, and for professionals to engage in networking opportunities. The platform also features tools for businesses to post jobs, promote their brand, and share industry insights. Through LinkedIn, individuals can connect with colleagues, peers, and industry leaders, participate in professional groups, and access a wealth of content related to career advancement and professional growth.
Consumer Software
Enterprise Software
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Web Development
Oracle
HTML/CSS
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • BA/BS degree in Computer Science, Computer Engineering, or related technical fields
  • 6+ years of experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
  • Professional experience with HTML and/or JavaScript
  • Professional experience working with databases like SQL, Oracle, or similar
  • Professional experience with Unix command line and/or Unix shell scripting
  • Professional experience with APIs or other web development technologies
Responsibilities
  • Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality
  • Review, investigate, and resolve complex technical member cases within the target SLAs
  • Lead, organize and/or participate in cross team discussions, bringing in diverse perspectives and ensuring ideas are challenged respectfully
  • Lead team projects, define improvements and influence the direction of PTS team strategy with impact across the organization
  • Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when needed
  • Report on escalation trends, top issues, and improvement opportunities
  • Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible
  • Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality improvement initiatives
  • Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues
  • Drive overall support readiness for new products and features