IT Application Administration Intern

Description

Who are we? 

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National Mutual Insurance Company is seeking to expand its IT team by adding an Application Administration Intern. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Application Administration Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

Does this interest you? 

• Are you looking to jump start your career in the IT field? 
• Directly assisting the Agile Practices team with a wide range of projects.

We ARE?The Relationship Company®! We are successful because we differentiate ourselves through exceptional service and the customer experience. We are here for our policyholders and independent agents in their time of greatest need. Whether it be commercial property/casualty insurance or personal home, auto, and/or property insurance, we have policy coverage to protect what’s most important. Our super-regional footprint in the Midwest, Northwest and Alaska extends our reach and expands our network.

Western National Internship Program Summary:

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our Application Support team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Position Summary:

As an Application Administration Intern in our Internship Program, you will be a key member of our Application Support team. Possible tasks that you will assist with include:

• Establish and perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, and storage management.
• Create and manage system configuration specifications, training manuals, and other internal system documentation.  
• Support end users with system questions and ad hoc training as needed; proactively solicit feedback and requirements from end users.
• Perform data cleanup, data migration, and data integration to/from the software platform, troubleshooting any issues; log and track identified issues until successfully resolved.
• Utilize knowledge, experience, and available resources to find solutions.
• Regular contact with employees across the organization.
• Perform special projects and other duties as assigned.

Requirements

 What You’ll Need to Succeed:

• Good mathematical, analytical, and problem-solving skills.
• Demonstrated strong oral, written, and interpersonal communication skills.
• Good organizational and prioritization skills with proven ability to multi-task.
• Demonstrated aptitude towards problem identification and resolution.
• Strong attention to detail and quality.
• Proven ability to work independently and carry out assignments to completion.
• Ability to follow project management practices.
• Highly motivated individual with proven ability to provide excellent customer service.
• Proficient use of various core systems, office and computer equipment and software packages.
• Two years of college preferred.
• Bachelor’s degree in computer science, library science, MIS, or CIS preferred.

Compensation Overview:

The base pay offered for this position will be $20.00/hour.

More About Western National Mutual Insurance Company:

Western National is a growing, A+ rated group of property/casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwest and Northwest U.S., including Alaska. Some of the recognitions we have received include:

• 2021 – 2025 Star Tribune Top Workplace
• Wards Top 50 performing Property/Casualty Insurance Company – 17 consecutive years
• 34th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal)
• Wellness by Design Platinum +Green Award (Hennepin County)

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. We also offer competitive pay, robust wellbeing programs, and a healthy work-life balance; and these attributes are just some of the reasons why half of our employees have chosen to stay with us for 10 or more years. Check out our website (https://www.wnins.com/) for additional information about our company and the many reasons to work with Western National Insurance Group.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.