Account Manager

Confirmed live in the last 24 hours

Locations

Remote in USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Communications

Requirements

Minimum of 3+ years of experience in account management in the call center space
Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
Strong account planning and management skills, including mature negotiation skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Ability to discuss, understand, and work within complex projects and processes
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Must be self-directed and self-motivated
BS degree or higher

Responsibilities

Achieve assigned revenue quota and retention goals for existing Five9 customers
Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
Develop and apply an understanding of Five9's products, services, sales methodology, and support processes while developing expansion opportunities with existing customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to each customer in your portfolio
Forecast and track key account metrics and deliver those to customers on a regular basis
Assist with high severity requests or issue escalations as needed

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

The Account Manager is responsible for developing long-term relationships with the portfolio of assigned customers and connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs. This position reports to the RVP of Enterprise Customer Success Management.

Key Responsibilities:

Achieve assigned revenue quota and retention goals for existing Five9 customers
Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to each customer in your portfolio
Forecast and track key account metrics and deliver those to customers on a regular basis
Assist with high severity requests or issue escalations as needed

Key Requirements:

Minimum of 3+ years of experience in account management in the call center space
Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
Strong account planning and management skills, including mature negotiation skills
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Ability to discuss, understand, and work within complex projects and processes
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Must be self-directed and self-motivated
BS degree or higher

#LI-Remote #LI-CM1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

1,001-5,000 employees

Website

Cloud based call and contact center software

Company Overview

Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.

Company Core Values

Do the right thing for the customer
Treat it like you own it
Service guides us
Act with integrity and humility
Relentless learning
Bias toward action
Diversity