Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Mid-Market Account Manager is responsible for developing long-term relationships with the portfolio of assigned customers and connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of Five9’s solutions according to customer needs. 

Key Responsibilities:

• Manage assigned accounts to achieve assigned revenue quota and retention goals for existing Five9 customers
• Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
• Develop and apply an understanding of Five9’s products, services, sales methodology, and support processes while developing expansion opportunities with existing customers
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to each customer in your portfolio
• Forecast and track key account metrics and deliver those to customers on a regular basis
• Assist with high severity requests or issue escalations as needed

Key Requirements:

• Minimum of 8+ years of experience in account management in the call center space
• Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
• Strong account planning and management skills, including mature negotiation skills
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Ability to discuss, understand, and work within complex projects and processes
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Must be self-directed and self-motivated
• BS degree or higher

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.  
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca. 

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. 

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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.