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Account Manager
Confirmed live in the last 24 hours
Remote in USA
Experience Level
Desired Skills
  • Minimum of 3+ years of experience in account management in the call center space
  • Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, WFO and multi-channel
  • Strong account planning and management skills, including mature negotiation skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Ability to discuss, understand, and work within complex projects and processes
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Must be self-directed and self-motivated
  • BS degree or higher
  • Achieve assigned revenue quota and retention goals for existing Five9 customers
  • Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
  • Develop and apply an understanding of Five9's products, services, sales methodology, and support processes while developing expansion opportunities with existing customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to each customer in your portfolio
  • Forecast and track key account metrics and deliver those to customers on a regular basis
  • Assist with high severity requests or issue escalations as needed

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Core Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity