Required Attributes

• Engaging writer: Can turn even the driest subjects into interesting and engaging copy that appeals to any level of user.
• Attention to detail: Structures written copy well, and can restructure and re-arrange content written by others to fit Luminary’s style and better explain topics to users. Ensures copy is clear and free of errors.
• Ability to translate complicated subjects: Avoids the use of cliches or buzzwords, and explains any acronyms or technical terms well. Can explain difficult topics to any level of user in a few lines of text.
• Innovative: Able to find new solutions to new or existing problems. Willing to experiment and develop new ideas.
• Organized and deadline-focused: Always hits internal deadlines and is able to organize other contributors.
• Excellent communicator: Quickly and efficiently communicates with members of different teams at all levels.

Key Responsibilities

• Producing weekly release notes to communicate important updates and new features to users.
• Writing and editing short guide articles that explain to a user how to do a specific task within the platform.
• Working with engineers to create sample projects that help users learn about the Luminary platform.
• Creating longer-form, in-depth tutorials based around guides and projects.
• Publishing content online and ensuring it is optimized for search engines.
• Ensuring user documentation is kept up-to-date with the features and tools in the most recent release of the platform.
• Supporting the integration of documentation with in-platform content.
• Building and writing documentation that is suitable for localization and internationalization.
• Identifying how to best help users.
• Working with the marketing team to adapt content based on user documentation for marketing purposes.

Skills & Experience

• B.S. in English or Communications, or in a technical subject such as Computer Science or Engineering.
• 4+ years of experience in a technical writing role.
• 2+ years of experience in a technical editing role.
• Experience with online and desktop editing and publishing tools for text, graphics and video.
• Knowledge of scientific and engineering subjects.
• Experience with localization and internationalization is ideal, but not essential.
• Specific knowledge of Computer-Aided Engineering is useful, but not essential.