Full-Time
Smb – Customer Success Manager
Posted on 1/15/2026
Deleteme
51-200 employees
Subscription-based personal data removal service
No salary listed
Remote in USA
Remote
 Sales & Account Management |
|---|
- Ability to engage with external customers alongside the account team.
- Outstanding communication, presentation, and customer relationship skills.
- Self-motivated and results-driven with a strong work ethic.
- Comfortable working independently and remotely.
- Extensive experience with customer-facing roles.
- Salesforce experience.
- Collaborative and team-oriented.
- Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.
- Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.
- Updates to customer subscriptions and invoices to ensure a smooth billing process.
- Maintaining Salesforce records to ensure data cleanliness.
- Coordination with CSMs and Sales as needed when upsell opportunities become possible.
- Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.
- Coordinates with CSMs and AEs when contracts/agreements are required.
- Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.
- Assist with customer offboarding for SMB clients.
DeleteMe helps individuals protect their online privacy by removing personal information from search engines and data broker databases. It works by customers subscribing to a recurring service; they submit their personal data, after which DeleteMe’s experts search the web for the information and initiate removal requests. A detailed report is provided within seven days, and the process repeats every three months to maintain ongoing protection. The business relies on a subscription-based revenue model that funds regular scans and deletions to keep clients’ data off the internet. Compared to competitors, DeleteMe focuses on continual monitoring and repeated removals over time, offering ongoing privacy protection and reputation management. The company’s goal is to reduce the spread of a person’s personal data online and give individuals visibility and control over what information about them remains accessible.
Company Size
51-200
Company Stage
Seed
Total Funding
$8.7M
Headquarters
Somerville, Massachusetts
Founded
2011
Simplify's Take
What believers are saying
- Social engineering attacks rose 89% last year, boosting demand for PII removal.
- TD SYNNEX partnership expands access to small, midmarket, and enterprise businesses.
- Over 100 million data removals since 2010 establish market leadership in privacy.
What critics are saying
- Incogni erodes share with $8/month automated removal versus DeleteMe's $129/year.
- California opt-out laws enable free self-service, bypassing paid subscriptions in 18-24 months.
- Optery covers 325+ brokers more efficiently, capturing customers in 12-18 months.
What makes Deleteme unique
- DeleteMe combines human experts with automation for accurate data removal from 950+ sites.
- Acquired Block Party in April 2026 to scan and clean social media on 12 platforms.
- Partnered with TD SYNNEX on April 16, 2026, for B2B privacy protection distribution.
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Benefits
Health Insurance
Flexible Work Hours
Remote Work Options
401(k) Company Match
Paid Vacation
Paid Holidays
Childcare Support
Gym Membership
Birthday Time Off
Company News
DeleteMe acquires social media tool Block Party. DeleteMe hints at expanding its online privacy protection by acquiring Block Party, a social-media clean-up tool. Both tools remain separate for now. Last Updated: 09 Apr'26 DeleteMe is one of the best-known online data removal services, contacting data brokers on your behalf to request data removal (you can read more about it in its DeleteMe review). Data brokers harvest publicly available data about people and package that information to sell to companies, government agencies and really anyone who wants to know more about you. These data removal services are useful because it automates the removal process, which would take far more time if a person wanted to do it themselves. They also continue to monitor data broker sites, and they will continue to request data deleting if data brokers start collecting information again. However, a soft spot in data removal is that many people publish information on their accounts - like Instagram, Facebook, X and Google - that can be harvested by data brokers. Enter Block Party, a service that scans personal accounts across 12 platforms, flags privacy risks and bulk-cleans your posts, photos and connections to reduce your online exposure. This past week, DeleteMe announced it was acquiring Block Party, saying it "closes this gap by acting like a privacy expert for your social media." Although both services remain separate for now, DeleteMe plans to incorporate features into its service in the future to help individuals reclaim privacy and to protect teams from social engineering attacks. This ultimately gives DeleteMe an edge over its competitors, like Incogni and Optery, which currently focus largely on data removal and identity theft protection. Cloudwards will keep an eye on DeleteMe's offerings in the future and update the review once they announce changes to incorporate Block Party features.
DeleteMe, a privacy protection platform, has acquired Block Party, a social media privacy and safety tool, to expand protection against data exposure and AI-powered attacks. Financial terms were not disclosed. Block Party operates as a browser extension that automatically detects and fixes privacy and security issues across social media platforms including Facebook, Instagram, LinkedIn and X. The tool helps organisations identify and remediate social media exposure risks at scale. The acquisition addresses the rise in social engineering attacks, which increased 89% last year. DeleteMe CEO Rob Shavell said the combination creates the only solution removing personal data from both data brokers and social media. The average American has 611 pieces of personally identifiable information exposed online. Both products will continue operating separately whilst integration plans develop.
LOS ANGELES, December 4, 2023 (Newswire.com). -. As political polarization has increased, so has doxxing — the practice of exposing personal information as a means of intimidation. Journalists are facing this threat every day, and it is more important than ever to protect their privacy. To counter this trend, Institute for Nonprofit News (INN) is teaming up with DeleteMe, funded by Microsoft’s Democracy Forward Initiative, to help decrease the amount of personal information about journalists that can be discovered online. The collaboration will help protect local journalists from threats during a critical election year and ensure they can provide high-quality information to local communities.
Amidst cheers and applause, Dele announced a full cashback on the purchase of an OPPO Reno 8T for one fortunate customer.
DeleteMe & vpns: mounting a two-front attack on data theft.