Vice President of Service @ Synapse International

INACTIVE

Full-Time

Vice President of Service

Posted on 1/27/2024

Synapse International

11-50 employees

AI-powered global tech-enabled hiring solutions

Consulting

Expert

Dallas, TX, USA

Required Skills

Sales

Communications

Requirements

Bachelor’s degree in Business Administration or a related field.
10+ years of experience in service operations, with at least 5 years in a management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work strategically and collaboratively across departments.
Ability to analyze data and make informed decisions.
Curious in nature and always looking to question, learn, and look for better ways to do things.
Ability to travel; domestic and international frequently.

Responsibilities

Manage and oversee the service operations of the company.
Develop parts warehouse and strategies to support sales and improve customer satisfaction.
Develop and implement strategies to improve customer satisfaction and retention.
Ensure that all employees are trained to provide high-quality service to customers.
Oversee the development and implementation of service policies and procedures.
Work closely with other executives to develop and implement business strategies.
Meet with company executives to develop business strategies and oversee department projects or initiatives.
Relay information about business objectives or company policy changes to department directors or managers.
Develops and deploys robust operating structures, tools and processes that support and optimize meeting market and customer needs, delivering valuable services and support, and maximizing operating efficiencies.
Maintains open communications with leadership of SDLG in other regions as well as globally to maximize synergies and opportunities for responsible area.
Ensures that ethical standards and SDLG values are established and maintained within the organization.

Job Summary

We are seeking a highly skilled and experienced Vice President of Service to join our team. The ideal candidate will have a proven track record of managing and overseeing service operations, as well as experience working with senior leadership personnel. The Vice President of service for SDLG North America LLC is responsible for leading and executing all aspects within the service, warranty, parts. Lead a team by driving strategy, tactics, and developing the talent and managing the performance of these areas. In addition, this individual will work closely with the other SDLG leadership teams (global, functional, and executive) to ensure optimal and harmonious performance.Key

Relationships

Report to President of SDLG North America LLC

Other relationship:

SDLG Global Leadership, Executive Leadership Team at SDLG North America LLC, Dealers, Customers, Local Community

Responsibilities:

Manage and oversee the service operations of the company.

Develop parts warehouse and strategies to support sales and improve customer satisfaction.

Develop and implement strategies to improve customer satisfaction andretention.

Ensure that all employees are trained to provide high-quality service to customers.

Oversee the development and implementation of service policies and procedures.

Work closely with other executives to develop and implement business strategies.Meet with company executives to develop business strategies and oversee department projects or initiatives.

Relay information about business objectives or company policy changes to department directors or managers.

Develops and deploys robust operating structures, tools and processes that support and optimize meeting market and customer needs, delivering valuable services and support, and maximizing operating efficiencies. Maintains open communications with leadership of SDLG in other regions as well as globally to maximize synergies and opportunities for responsible area. Ensures that ethical standards and SDLG values are established and maintained within the organization.

Qualifications:

Bachelor’s degree in Business Administration or a related field.

10+ years of experience in service operations, with at least 5 years in a management role.

Proven track record of developing and implementing successful service strategies.

Strong leadership and team management skills.

Strong leadership, interpersonal and organizational skills with demonstrated capability of effectively supervising a remote team Excellent communication and interpersonal skills.

Ability to work strategically and collaboratively across departments

Ability to analyze data and make informed decisions.

Curious in nature and always looking to question, learn, and look for better ways to do things

Ability to travel; domestic and international frequentlyTravel Required: up to 70%.

Synapse International

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Website

View Company Profile

Synapse International, a leader in tech-enabled hiring solutions, leverages advanced AI technology to streamline global recruitment processes, significantly reducing time-to-hire. This focus on high-efficiency and sophisticated algorithms ensures that the company not only attracts top global talent but also fosters a culture of innovation and precision. Its proprietary AI-driven approach assists in building standout teams, making it an exemplary workplace for professionals aiming to excel in a technologically advanced environment.

Company Stage

N/A

Total Funding

N/A

Headquarters

Marina del Rey, California

Founded

2013

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↓ -4%

2 year growth

↑ 33%

INACTIVE