Canada – Sr. Solutions Analyst


Updated on 5/17/2024



1,001-5,000 employees

Cloud-based healthcare software integration platform


Remote in Canada

  • Understand the business processes and practices within a long-term care or medical facility
  • Formalized approach to problem-solving, certification in RCA an asset
  • Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences
  • Energized and motivated by a fast-paced, dynamic, high-demand working environment
  • Demonstrated ability to multi-task, prioritize, and manage customer expectations
  • Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them
  • A patient and active listener who is detail-oriented
  • High level of customer focus and empathy
  • Prior experience using the PointClickCare application is required
  • Considerable knowledge of MDS3.0
  • Provide world-class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization of the application
  • Develop an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities
  • Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation
  • Work cross-functionally within the organization to deliver quality, satisfaction, and resolutions to customers
  • Effectively use and search the knowledge base, consistently contributing new or updated superior quality content
  • Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledge base content
  • Mentor less experienced team members on troubleshooting SaaS products, customer support best practices, and internal processes
  • Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
  • Be available to work rotating shifts between 8 am to 8 pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need

As a leader in cloud-based healthcare software, PointClickCare offers a dynamic work environment where technology and healthcare meet to improve patient care and streamline operational efficiencies. Employees at this company benefit from engaging in work that directly enhances healthcare outcomes through innovative data integration and revenue management solutions. This focus on impactful work, combined with the opportunity to contribute to advanced care coordination, makes PointClickCare an attractive workplace for professionals passionate about technology and healthcare.

Company Stage


Total Funding



Mississauga, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth



Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs