Sales Operations Associate

3Play Media is a rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 5,000 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2007 out of MIT Sloan and we are based in Boston, MA.

Position Overview:

The Sales Operations Associate plays a critical role in supporting the day-to-day operations of the sales and marketing teams, driving efficiencies, and providing valuable insights through data analysis. This individual will collaborate with sales, marketing, and product marketing teams to streamline processes, ensure data integrity, and optimize sales performance. The ideal candidate will have a strong analytical background, a passion for improving sales processes, and the ability to work cross-functionally to drive impactful business outcomes.

Key Responsibilities:

• Lead Routing & Assignment:Partner with marketing to ensure the lead assignment and routing funnel is optimized, maintaining both an efficient sales process and a positive customer journey.
• Account Ownership & Distribution:Oversee account ownership changes, ensuring that accounts are distributed effectively across the sales team, and maintain clear and accurate account records.
• Quota & Forecasting Support:Assist in the quota and target setting process and provide support for regular quota or target adjustments as needed.

Sales Compensation Support:
Act as point of contact between Sales and Finance on compensation plan details, reporting, and adjustments on a monthly and quarterly basis. 

• Reporting & Metrics Development:Build and maintain dashboards and reports to track key sales metrics, performance trends, and the effectiveness of campaigns. Ensure all data is accurate, up-to-date, and aligned with business goals.
• Data Integrity & CRM Management:Ensure the cleanliness and accuracy of sales data within the CRM (HubSpot), working to resolve data discrepancies and improve reporting quality. Assist systems admin with customer list segmentation and intervene as needed with adherence To PII & Anti-Spam regulations. 
• Tech Stack User Management:Assist with Access Requests to support onboarding/offboarding team members
• Ad-Hoc Support:Provide operational support to the sales team as needed, triaging issues, troubleshooting problems, and providing administrative assistance where required.

Qualifications:

• Experience:
• 2-4 years of experience in sales operations, business analytics, or a related field. 
• Skills:
• Strong analytical skills with the ability to interpret sales performance data and translate it into actionable insights.
• Experience with building and maintaining reports, dashboards, and metrics to measure sales performance.
• Proficiency in CRM systems (HubSpot, Salesforce) and familiarity with sales analytics tools.
• Ability to work cross-functionally, collaborating effectively with both sales and marketing teams.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills.
• Desired Attributes:
• Data-driven with a passion for continuous improvement and process optimization.
• Ability to adapt quickly to new tools, processes, and business needs.
• Strong problem-solving skills and a proactive approach to addressing challenges.
• Highly collaborative and a team player, with the ability to drive change and influence stakeholders.

OUR PROMISE TO YOU:

• We have an awesome work environment! Our team works hard but loves to have fun. We have company sponsored events like 3plympics, holiday tastings, summer outings and much more.  
• The work is exciting and gratifying, and you would make a direct impact on our success. 
• Located right in the North End with plenty of space and natural light and our kitchen is always stocked!
• From professional growth and development opportunities to competitive compensation and personalized benefit plans, we’ve got you taken care of. 
• We display, respect, and embrace inclusion. 3Play Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state or local laws.

3Play is committed to pay transparency, and we provide salary range information to all applicants.  If you would like to see salary range information prior to submitting an application, please contact [email protected].

Beware of job scam fraudsters! Our team uses 3playmedia.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone using a different email domain claiming to be from 3Play about a job offer, please report it as potential job fraud to law enforcement and to [email protected].