Full-Time
Services Manager
Pilot & Onboarding
Confirmed live in the last 24 hours
Synthesia
201-500 employees
AI platform for video creation and voiceovers
No salary listed
Senior
New York, NY, USA
- Bachelor’s degree in Business, Management, Computer Science, or related field. Master’s degree or relevant certifications are advantageous.
- Proven track record in managing services within a SaaS environment.
- Leadership experience with an ability to mentor and guide teams in a dynamic, fast-paced environment.
- Strategic thinker with an ability to translate client needs into actionable plans to drive customer satisfaction and business growth.
- Experience in applying data-driven insights to improve content effectiveness.
- Strong project management skills, with the ability to lead complex projects and meet deadlines.
- Experienced in CRM systems, preferably Salesforce, for tracking and analyzing client engagement data.
- Exceptional interpersonal and communication skills, capable of engaging with clients and internal teams at all levels, using engaging multimedia content.
- Design, implement, and oversee pilots to showcase the strategic value of Synthesia’s solutions, ensuring alignment with client expectations and business outcomes.
- Manage the comprehensive onboarding process, coordinating with cross-functional teams to ensure a smooth transition and optimal client experience.
- Work closely with Sales, Customer Success, Product and other teams to align onboarding and pilot strategies with broader business goals.
- Develop and refine onboarding and pilot methodologies further to enhance client engagement and adoption.
- Use insights from client interactions to drive continuous improvement and innovation in service delivery.
- Develop key performance indicators for the onboarding and pilot phases to monitor success and identify opportunities for improvement.
- Collect and analyze feedback to enhance service offerings and client satisfaction. Adjust strategies and processes based on feedback and business needs.
- Master’s degree or relevant certifications are advantageous.
Synthesia provides a platform that uses artificial intelligence to create videos and generate natural-sounding voices in over 120 languages. Users can easily transform text-heavy content, like PowerPoints and PDFs, into engaging videos featuring more than 140 AI avatars. The platform is designed for businesses looking to enhance their digital content in areas such as e-learning, sales enablement, customer support, and product explanations. Unlike traditional video production methods, Synthesia's service allows companies to significantly reduce costs and time spent on video creation. For example, clients like Xerox and Zoom have reported substantial savings and efficiency improvements by using Synthesia. The goal of Synthesia is to make video content creation accessible and efficient for businesses, improving user engagement and knowledge transfer.
Company Size
201-500
Company Stage
Series D
Total Funding
$327.4M
Headquarters
London, United Kingdom
Founded
2017
Simplify's Take
What believers are saying
- Synthesia raised $180M for global expansion, enhancing product development.
- Growing demand for AI video content boosts Synthesia's market potential.
- Advancements in AI voice synthesis enhance user engagement for Synthesia's platform.
What critics are saying
- Open-source AI models like DeepSeek's R1 may increase competition.
- Rapid international expansion could strain Synthesia's operational capabilities.
- Reliance on major markets like the U.S. poses revenue risks.
What makes Synthesia unique
- Synthesia offers AI-generated videos with over 140 avatars in 120 languages.
- The platform simplifies video creation, similar to editing a slide-deck.
- Synthesia's AI reduces video production costs and time significantly for businesses.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Stock Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Parental Leave
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 4%According to the Tech.eu database, European tech companies raised €6.6 billion throughout January 2025. In comparison to the same period in previous years, January 2025 experienced a notable decline of about 60 per cent compared to 2024, but an increase of roughly 40 per cent compared to 2023. Harry Haeck, Partner at Smartfin, commented on the January numbers within the European tech investment landscape in our January Tech.eu Pulse, a compact version of the monthly report:The new year began with a major shift in AI as China’s DeepSeek released its open-source R1 model, challenging well-funded AI giants. This marks a fundamental shift in AI economics, allowing European startups to develop competitive AI solutions at a fraction of previous costs. By reducing reliance on massive data centres and expensive model training, it lowers barriers to entry and presents a rare opportunity for Europe to regain ground in AI development, provided startups and investors act swiftly
UK-based Synthesia raised $180 million in Series D funding, led by NEA, with participation from investors like WiL and Atlassian Ventures. This brings their total funding to over $330 million, valuing the company at $2.1 billion. The funds will support product development and expansion in North America, Europe, Japan, and Australia. Synthesia is the largest generative AI media company in the UK by valuation and ranks second in the overall AI category.
With this funding, Synthesia plans to further develop new features that combine AI virtual avatars with large language models, launching a brand new video player.
Atlassian's venture capital arm has invested in a $US180 million ($290 million) Series D round for Synthesia, a UK-based start-up that creates AI avatars for workplace communications.
Synthesia, which generates more than half of its revenue from the U.S., is a major player in the growing AI video avatar space and competes with startups such as Colossyan, HeyGen and Veed.