Full-Time

Direct Support Mentor

Posted on 10/3/2025

RHA Health Services

RHA Health Services

1,001-5,000 employees

Community-based disability and behavioral health services

Compensation Overview

$20/hr

Jackson, TN, USA

In Person

Category
Medical, Clinical & Veterinary (1)
Requirements
  • Must have a High school diploma or (GED).
  • Prefer experience working with IDD individuals.
  • Least one year of experience working with the population served.
  • Must have a valid driver’s license (this is a condition of employment) including personal vehicle insurance coverage.
  • Must maintain proficiency in company sponsored training and certifications and privileging as required.
  • Maintain CPR and First Aid certification, Med Tech and NCI certifications and other core competency training that may be specified and/or required by future company regulations or service definitions of service being provided.
  • Depending on service being provided must be clinically supervised by a qualified professional according to supervision requirements as specified by licensure or certification requirements of appropriate discipline or service being provided.
  • Must be able to demonstrate proficiency in CPR from floor level. Practicing CPR skills will require you to work on your hands and knees, bending, standing and lifting.
  • Must meet conditions of employment by agreeing to criminal record check, pre-employment drug screening, healthcare registry check, and motor vehicle registry check.
Responsibilities
  • Provides support for people and/or groups of people with disabilities both in residential and day settings by performing and leading by example in carrying out Direct Support job responsibilities.
  • Serves a mentor, trainer and coach to Direct Support Employees.
  • Responsible for carrying out mentorship responsibilities for new Direct Support Employees to ensure thorough training and abilities.
  • Assists with ensuring staff coverage of all three shifts as scheduled by the Residential Team Leader or as necessary due to scheduled staff not being able to work.
  • Pair new employees with them to shadow (the new employee would shadow on 2nd shift during the DSM's shift).
  • Responsible to ensure that the new staff shadowing is conducted by the DSM for their shift and assist with the other shifts as well as they should ensure that any staff in the home is trained on Person specific training.
  • Monitor active treatment, mealtime (possibly complete one of the assessments for the month).
  • Make the grocery/supply lists.
  • Survey prep/QA prep.
  • Conduct fire drills.
  • Training the fill in staff.
  • Monitor the restrictions in place and ensuring staff are following the restrictions (alarms, locked sharps, chemicals, etc.).
  • Completing Personal Property Inventories for Persons supported (need to differentiate what is theirs and what is the facility's in their rooms).
  • Checking adaptive equipment for hygiene and mealtime is present and in good working order, etc.
  • Ensure that all person supported plans are being followed- mealtime, OT, PT, oral hygiene, etc.
Desired Qualifications
  • Prefer experience working with IDD individuals.

RHA Health Services delivers community-based health and support services for people with disabilities and health challenges across GA, NJ, NC, PA, and TN. Its programs include disability services, behavioral health counseling, substance use treatment, crisis intervention, and Deaf/Hard of Hearing supports. Care is person-centered and outcome-focused, with services such as supported living, outpatient care, vocational rehabilitation, and 24/7 crisis response in NC. The company differentiates itself through accessibility and inclusion efforts, CARF and CQL accreditations, and growth via organic expansion and acquisitions like Howell Support Services, aiming to improve independence and quality of life.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Asheville, North Carolina

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's senior credit facility enables Formation Capital's acquisition and expansion.
  • Trillium partnership launches new behavioral health units boosting capacity.
  • Asheville facility expanded MAT and detox services accepting Medicaid.

What critics are saying

  • Blue Wolf's 2019 acquisition debt squeezes margins diverting funds from services.
  • NC DHSR 2020 violation triggers audits eroding accreditations and referrals.
  • PORT Health and Monarch capture North Carolina contracts via Trillium partnership.

What makes RHA Health Services unique

  • RHA offers specialized services for Deaf and Hard of Hearing individuals.
  • RHA provides CARF-accredited substance use programs including SAIOP and SACOT.
  • RHA delivers 24/7 crisis intervention with mobile teams in North Carolina.

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Benefits

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings program

Wellbeing Programs: Physical, Emotional and Financial

Chronic Disease management programs for hypertension and diabetes

Training: Free CPR, first aid, and job-specific training opportunities

Company News

RHA Health Services
Dec 12th, 2025
RHA Launches RHA Cares Awards, Recognizing 12 Employees

RHA launches RHA Cares Awards, recognizing 12 employees. This year, RHA Health Services launched the RHA Cares Awards, celebrating excellence across its company! RHA Health Services, LLC gathered in Atlanta for an award ceremony, enjoyed fellowship and food, and recognized the following recipients. The RHA Cares Excellence Award recognizes Direct Support Professionals throughout the company for their extraordinary impact. In the ceremony, CEO Mickey Atkins honored them as "leaders in the way they act, the way they present themselves, and the way they support the people RHA cares for." Here are the recipients of the 2025 RHA Excellence Awards:

PR Newswire
Feb 28th, 2025
Rha Health Services Attains Person-Centered Excellence Accreditation From Cql

ASHEVILLE, N.C., Feb. 28, 2025 /PRNewswire/ -- RHA Health Services is pleased to announce that it has achieved Person-Centered Excellence Accreditation from CQL | The Council on Quality and Leadership. This prestigious accomplishment demonstrates that RHA aligns with the highest standards in the human services field and recognizes the organization's significant impact on the lives of people with disabilities."This is a great achievement, and we're honored to partner with RHA on their accreditation!" says Mary Kay Rizzolo, President and CEO of CQL. "They're showing people supported, families, employees, and others, that they're committed to quality services that help people's dreams come true."Since 1989, RHA has partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, RHA provides care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, the organization also provides behavioral health services to individuals with mental health and substance use needs and provides services to those who are Deaf and Hard of Hearing.Person-Centered Excellence Accreditation, a four-year term, is awarded to organizations that meet CQL's rigorous standards, integrate CQL tools and approaches, and establish a quality management system to drive data-based decision-making

American Network of Community Options and Resources (ANCOR)
Feb 26th, 2025
Comings & Goings: February 2025

Dotty Bell retires from RHA Health Services.

McKnight's Long-Term Care News
Apr 22nd, 2024
Capital One provides senior credit

Capital One announced that it has provided a senior credit facility to support Formation Capital's acquisition of RHA Health Services LLC and its affiliates.

RHA Health Services
Nov 6th, 2023
RHA Health Services Provides Personalized Care Through Alternative Family Living

RHA is pleased to offer high-quality alternative family living (AFL) services throughout north carolina.

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