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Technical Support Engineering Manager
Posted on 3/8/2022
INACTIVE
Locations
Burlingame, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • 2+ years of leadership experience
  • 5+ years of professional experience in a technical role
  • Ability to communicate complex technical matters both orally and in writing
  • Excellent customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Demonstrate problem-solving skills and attention to detail
Responsibilities
  • Customer management: Be the authoritative voice of Verkada Support when speaking with customers and overseeing critical accounts
  • Build the team: Help grow the strong team of talented networking, systems, and security experts to deliver high-touch customer service
  • Training, coaching, and feedback: Ensure the technical support staff are experts on Verkada products
  • Define and track metrics: Create KPIs to track team performance, build and refine processes to monitor improvement
  • Tools and systems: Define, implement, and manage the support system across various service channels and products
Verkada

501-1,000 employees

Video & sensor-based security systems for enterprises
Company Overview
Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.
Benefits
  • Generous company paid medical, dental & vision insurance coverage
  • Unlimited paid time off & 11 companywide paid holidays
  • Wellness allowance
  • Commuter benefits
  • Healthy lunches and dinners provided daily
  • Paid parental leave policy & fertility benefits
Company Core Values
  • Pave The Way
  • Solve Big Challenges
  • Take Strategic Risks
  • Think For Yourself