Director of Customer Success

Your role

What you'll be doing

Corpay is looking for an exceptional commercial leader to join our ANZ leadership team as Director of Customer Success. This position falls under our International Fleet – Vehicle Payments line of business and is based in Melbourne.

This newly created role is pivotal to our next stage of growth. Reporting directly to the Managing Director ANZ Vehicle Payments, you will build and lead the ANZ Customer Success function, owning strategic customer relationships, customer retention, customer growth and long-term customer value. You will be responsible for establishing scalable customer success frameworks, leading strategic account management and ensuring our customers continue to realise value from our products, services and partner ecosystem.

You’ll build and lead the ANZ Customer Success function, combining strategic account management, customer retention, customer growth and customer engagement into a scalable capability that supports the next phase of business growth. You will work closely with Sales, Customer Experience, Business Performance, Marketing and Strategy & Growth teams to maximise customer outcomes and business performance.

This is a unique opportunity to step into a highly visible leadership role with significant influence across the business. You’ll lead some of our most important customer relationships and play a key role in informing future growth opportunities through customer insight, market engagement and strategic relationships. For the right individual, this role offers a genuine pathway into broader executive leadership and the opportunity to make a lasting impact on the ANZ business.

How We Work

As the Director of Customer Success, you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:

• Assigned workspace in Melbourne office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Owning executive-level relationships across our largest and most strategic customer accounts
• Build and develop a high-performing Customer Success team, including capability development, operating disciplines and performance frameworks
• Leading the onboarding experience for major customers and ensuring successful adoption of our products and services
• Developing and executing customer growth strategies focused on retention, expansion, and portfolio growth
• Driving upsell and cross-sell opportunities across the customer base
• Leading the Strategic Account Management function across enterprise, leasing, and fleet customers
• Lead customer and partner relationships across the 1Link ecosystem, including leasing companies, fleet management organisations and dealer partners, ensuring strong engagement, retention and long-term commercial value
• Establishing scalable customer success frameworks including customer segmentation, customer health measures, account planning disciplines and retention programs
• Acting as a senior escalation point for strategic customer opportunities and challenges
• Work closely with Business Performance to ensure customer growth, retention and commercial outcomes are aligned with profitability, pricing and long-term value
• Contributing as a member of the ANZ leadership team and helping shape the future direction of the business

Qualifications & Skills

You have experience building and scaling customer success, strategic account management or customer growth functions, and are comfortable leading through influence across multiple business functions. You have the executive presence, credibility, and strategic thinking capability to engage confidently with C-suite leaders and influence complex customer organisations.

You'll likely bring:

• Significant experience leading Customer Success, Strategic Account Management, Relationship Management, or Commercial teams
• A proven track record of growing existing customer portfolios through retention, expansion, and strategic account development
• Strong commercial acumen with the ability to balance customer outcomes and business performance
• Experience managing large enterprise, B2B, fleet, financial services, fintech, or complex commercial accounts
• Outstanding stakeholder management and communication skills
• Experience leading teams through growth and transformation
• The ability to operate effectively across sales, service, operational, and executive environments

If you're an ambitious commercial leader who enjoys building customer relationships, leading high performing teams and driving customer growth, we'd love to hear from you.

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.