Full-Time

Sr Servicenow Analyst

Posted on 5/23/2024

Twist Bioscience

Twist Bioscience

1,001-5,000 employees

Synthetic DNA production and sequencing services

Biotechnology

Senior

San Bruno, CA, USA

Required Skills
Communications
Atlassian
Git
JIRA
Confluence
Requirements
  • BS or higher degree in Computer Science, Information Systems, or a related field
  • Proven experience as a Business Analyst or Project Manager in an IT environment
  • At least 6-8 years of IT functional experience
  • 3+ years of experience in the ServiceNow platform
  • 2+ years of experience with Atlassian tools (Jira, Confluence), Github
  • 3+ years of experience in a publicly traded SoX compliant organization
  • Ability to identify, collaborate and resolve business process inefficiencies
  • Superior interpersonal skills
  • Highly adept at translating and communicating technical information
  • Assertiveness to tactfully address concerns or conflicts
  • Ability to make good business decisions and exercises sound judgment
  • Ability to deal with uncertainty in a constructive manner
  • Excellent written and verbal communication skills
  • Strong work ethic
  • Proficient with various project management and collaboration tools and applications
  • Prior experience in a startup and large-scale environments is a plus
  • Project management certification a plus
  • ITIL v3-2011 or later Foundation Certificate a plus
Responsibilities
  • Drive the growth of the ServiceNow platform
  • Gather requirements for new enhancements on the SN platform
  • Develop and maintain Knowledge Base Articles and SOPs for IT
  • Act as the face of IT Communications
  • Manage various IT projects
  • Lead SOX Compliance documentation
  • Lead the annual tabletop exercise for Disaster Recovery planning

Twist Bioscience specializes in synthetic DNA production, offering genes, libraries, NGS target enrichment, oligo pools, and antibody services, powered by a proprietary silicon-based manufacturing process. Their technology enables cost-effective, rapid, precise, high-throughput DNA synthesis and sequencing, catering to diverse fields such as medicine, agriculture, industrial chemicals, and data storage.

Company Stage

IPO

Total Funding

$585.6M

Headquarters

South San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

28%