Full-Time
Implementation Lead
Posted on 5/9/2026
TELUS
10,001+ employees
Telecommunications provider delivering internet, TV, mobile
No salary listed
Company Does Not Provide H1B Sponsorship
Atlanta, GA, USA
Hybrid
Remote with option for in-person attendance; travel required.
 Business & Strategy (2) |
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- Strong project leadership abilities
- Ability to provide day-to-day guidance to implementation teams
- Team engagement and coordination
- Organizational effectiveness
- Excellent written and verbal communication skills
- Ability to express technical concepts clearly
- Ability to influence people (internally and with clients)
- Strong problem-solving skills
- Risk identification and mitigation strategy development
- Collaborative working style with Project Managers and product development teams
- Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field
- 10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation
- Demonstrated aptitude for technology and system development lifecycle
- Implementation methodology ownership and presentation experience
- Scope control based on contracts
- Proficiency in current computer technologies
- Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects
- Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions
- Establish and maintain client-specific success criteria for long-term relationship excellence
- Identify and mitigate risks to client satisfaction while developing proactive resolution strategies
- Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance
- Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts
- Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership
- Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions
- Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions
- Control project scope based on contractual agreements while maintaining positive client relationships
- Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients
- Decisive under pressure - Make confident decisions even with uncertainties and identified risk levels
- Influential communicator - Effectively influence both internal teams and client stakeholders
- Adaptive presenter - Understand your audience and tailor communication style accordingly
- Technical translator - Express complex technical concepts in clear, accessible terms
- Positive team catalyst - Maintain optimism and keep teams engaged through challenging implementations
- Process innovator - Proactively propose improvements to current processes and methodologies
- Knowledge multiplier - Effectively transfer expertise and guide team members
- Exceptional communicator - Demonstrate excellent written and verbal communication skills with experience presenting to senior management
- Technology-savvy - Show demonstrated aptitude for technology and system development lifecycle understanding
- Reliable performer - Consistently deliver results while remaining flexible and adaptable in fast-paced environments
- Multi-tasking expert - Successfully manage multiple priorities in challenging, dynamic environments
TELUS is a Canadian telecommunications provider offering internet, television, and mobile services to individuals and businesses. Its products work by delivering broadband internet, IPTV/TV services, and mobile connectivity through a mix of fibre and wireless networks, along with devices and equipment sold to customers. TELUS differentiates itself from competitors through its integrated approach across telecommunications, healthcare technology, and agriculture tech, leveraging its network infrastructure to support a broad set of solutions. The company also emphasizes sustainability and community engagement, including initiatives with Indigenous communities and efforts in reconciliation. The goal is to deliver reliable connectivity and technology-enabled services while expanding into health and agritech markets and maintaining a focus on social responsibility.
Company Size
10,001+
Company Stage
IPO
Headquarters
Vancouver, Canada
Founded
1990
Simplify's Take
What believers are saying
- Vision 360 Plus partnership scales high-margin SaaS recurring revenue across 20 million customer connections.
- Satellite-to-phone service launch by late 2026 captures remote Canadian coverage market opportunity.
- AI-enhanced Business Connect integrates enterprise-grade capabilities accessible to mid-market Canadian businesses.
What critics are saying
- Bell and Rogers launch satellite-to-phone services first, capturing early remote coverage market share.
- CRTC mandates 25-30% wholesale fibre access starting 2026, destroying PureFibre investment returns.
- Microsoft Teams native AI integration erodes TELUS Business Connect cloud communications revenue growth.
What makes TELUS unique
- TELUS acquired 104 MHz mid-band spectrum nationally, enabling 5G industrial automation and AI applications.
- Sovereign AI Factory with 99% renewable energy powers confidential computing for regulated sectors.
- Quantum teleportation over 30km commercial fibre demonstrates world-first long-distance quantum networking capability.
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Benefits
Hybrid Work Options
Flexible Work Hours
Paid Vacation
401(k) Retirement Plan
Professional Development Budget
Company News
TELUS and Fortanix have launched a Confidential AI solution built on NVIDIA infrastructure, enabling Canadian organisations to train and deploy AI on sensitive data with cryptographic proof of protection. The solution, announced at NVIDIA GTC 2026, uses confidential computing technology to maintain encryption of data even whilst being processed by AI systems. The platform, hosted at TELUS Sovereign AI Factory, employs cryptographic attestation and secure key releases to create a verifiable chain of trust. Encryption keys are only released after successful verification of the trusted execution environment, ensuring proprietary models and sensitive data remain encrypted throughout training, fine-tuning and inference. The solution targets regulated sectors including healthcare, finance and government, where data exposure during AI processing has previously hampered innovation. It provides an auditable record that environments remain encrypted throughout the entire AI lifecycle.
Telus has signed a commercial agreement and taken an equity stake in AST SpaceMobile, joining the race to provide satellite-to-phone connectivity across Canada. The partnership aims to launch service by late 2026, enabling Canadians to use unmodified smartphones for calls, texts and data in remote areas without traditional tower coverage. The deal positions Telus alongside Bell, which partnered with AST SpaceMobile last year, both leveraging the company's BlueBird satellites. Rogers maintains a separate partnership with SpaceX's Starlink network. Telus is investing in ground-based satellite infrastructure to secure its position in the direct-to-cell market. The technology targets Canada's vast geography and remote communities, aiming to provide seamless coverage from urban centres to isolated regions using existing smartphones.
Photonic Inc. and TELUS have achieved a world-first quantum teleportation demonstration over existing commercial fibre infrastructure. The Canadian companies successfully transferred quantum information over 30 kilometres of TELUS' PureFibre network, teleporting data into a matter-based quantum processor capable of storing and processing information. Unlike previous demonstrations that relied solely on photonic qubits, this achievement completed the transfer to a remote processing node, a critical capability for long-distance quantum networks and commercial-scale quantum computers. Photonic used its Entanglement First architecture, combining silicon-based qubits with native telecom band photonic connectivity. The expanded partnership will pursue quantum-secure networking capabilities and commercial quantum solutions, from quantum data centres to nationwide encrypted networks. Vancouver-based Photonic employs over 150 experts developing commercial-scale quantum computers and networks.
TELUS and RingCentral have expanded their partnership to integrate advanced AI capabilities into TELUS Business Connect, a cloud-based communications platform for Canadian businesses. The enhanced platform will be available in early 2026. The AI-powered features include an AI receptionist that handles calls and schedules appointments, a real-time AI assistant for conversations, AI-driven sentiment analysis for sales teams, and an omnichannel contact centre solution across 20-plus digital channels. The platform combines calls, messages and meetings on a unified system. The collaboration builds on a decade-long partnership between TELUS, which generates over $20 billion in annual revenue with more than 20 million customer connections, and RingCentral. The integration aims to make enterprise-grade AI technology accessible to businesses of all sizes across Canada.
Photonic Inc., a global leader in distributed quantum computing, announced today that it has raised $180M CAD ($130M USD) in the first close of its latest investment round, led by Planet First Partners, with participation from new investors Royal Bank of Canada (RBC), TELUS, and others. This significant raise underscores strong investor confidence and the company’s rapid growth. Existing investors – including BCI and Microsoft – also returned for this round,