Full-Time

IT Support Technician 1

Confirmed live in the last 24 hours

Angi

Angi

1,001-5,000 employees

Comprehensive solution for home needs

Consumer Goods

Entry

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • At least 1 year of experience in a technical support position
  • Must have experience using a ticketing system
  • Action-oriented and solution driven towards technical issues
  • Experience with troubleshooting both PC & Mac technical problems through remote tools
  • Provides exceptional customer service
  • Able to maintain composure when working through ambiguity or high profile issues
  • Ability to follow process and procedures and provide feedback on improvements
  • A+, Network+, and ITIL certifications a plus
  • Experience with modern IT Service Management systems a plus
  • Must have your high school diploma or equivalent
Responsibilities
  • Resolve tickets requests daily for tier 1 technical issues and provide information to higher tier IT support if needed
  • Own communication between end users and escalation teams for higher profile issues
  • Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
  • Participate in maintenance activities on hardware, operating systems, and software applications
  • Participate in larger scale Enterprise IT projects
  • Ensure that client computers connect seamlessly with various systems
  • Leverage administration tools in Google Workspace, Okta, Active Directory, and Freshservice
  • Assist in technical upgrading and maintenance of systems
  • Support testing and deployment of new applications and systems
  • Train and guide staff in best practices for hardware and software usage
  • Participate in an On-Call rotation to provide support to users during after hours
  • Create and update documentation for troubleshooting
  • Use remote support tools to guide end users through troubleshooting steps

At Angi, they invest their resources into growing their business and their people. Angi's mission is to help the best consumers find the best service providers and promote happy transactions remains the same.

Company Stage

N/A

Total Funding

$225.5M

Headquarters

Denver, Colorado

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

27%

Benefits

Competitive compensation.

This position will be eligible for a competitive year end performance bonus & equity package.

Full medical, dental, vision package to fit your needs

Flexible vacation policy: work hard and take time when you need it

Pet discount plans & retirement plan with company match (401K)

The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world