Full-Time

Services Pipeline Generator

Confirmed live in the last 24 hours

Lowe's

Lowe's

10,001+ employees

Education
Consumer Goods

Junior

Greenville, TX, USA

Category
Inside Sales
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • High School or GED
  • 1-2 years’ retail Sales Experience - Focus on Doors, Windows and/or Fencing
  • 1-2 years’ experience using a computer, including inputting, accessing, modifying, or outputting information
  • 1-2 years’ retail experience
  • Experience in a sales position at a home improvement or hardware retailers in related department (e.g. millwork, plumbing, electrical, flooring)
  • Ability to read, write, and perform basic arithmetic
Responsibilities
  • Being friendly and professional, eager to understand the customer’s specific needs to pair the best products and service offerings in support of their project.
  • Exhibit the 'Seek' behavior by approaching customers with open-ended questions to build pipeline and service awareness.
  • Coordinate and host in store lead events.
  • Generate Core details, In-home Consultant leads, and SF&I leads.
  • Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
  • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
  • Demonstrates sincere appreciation to customers.
  • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
  • Schedules installer visits to potential customers' homes for measurement.
  • Follow-up with customers to ensure their needs were met and provide feedback to leader if needs were not met or service issues were reported.
  • Support the in home consultant, Services Territory Sales Manager, Specialty Assistant Store Manager with building the store’s pipeline culture by training associates on pipeline generation best practices and skills to increase pipeline and achieve company goals.
  • Validate installation signage is available as needed in bays to support services.
  • Attend Specialty Spotlight to roleplay pipeline generation strategies.
  • Partner with the STSM/SASM to execute pipeline events and create excitement around pipeline contests.
  • Build a relationship with local PROviders to gain feedback to benefit pipeline generation and customer experience.
  • Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
  • In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Lowe's significant 135% increase in e-commerce sales indicates strong growth potential in the digital retail space.
  • The 'Season of Savings' initiative could drive increased customer engagement and sales during key shopping periods.
  • Opening new fulfillment centers and distribution hubs positions Lowe's to efficiently meet rising online demand and improve delivery times.

What critics are saying

  • The reliance on an old housing stock for growth may be vulnerable to fluctuations in the real estate market.
  • Intense competition from Home Depot and other retailers could pressure Lowe's to continuously innovate and maintain competitive pricing.

What makes Lowe's unique

  • Lowe's is leveraging its extensive physical presence with new tool rental departments and in-store kiosks, setting it apart from purely online competitors.
  • The company's strategic sponsorship at New York Fashion Week highlights its innovative approach to brand positioning in the home improvement sector.
  • Lowe's focus on expanding its logistics and fulfillment infrastructure demonstrates a commitment to enhancing e-commerce capabilities, unlike some competitors who may not prioritize this integration.

Help us improve and share your feedback! Did you find this helpful?